Incredible experience and easy transaction. Highly recommend
December 3, 2018
We have bought about a dozen new cars in our lifetime and have our share of horrible dealer experiences. It is always something I dread. I don't try to lowball. I do my research and have a target range that is reasonable. (typically a TrueCar price). For trade-ins, I get KBB trade in value or actual CarMax quote and am okay with that. But things never happen smoothly. Dealers often won't work with you via email. You get shuffled around from Internet sales to Managers. Sometimes even multiple trips. My wife had a Chrysler Pacifica minivan and was wanting to change to an SUV. I had emailed for "Internet Price" on a couple vehicles including Volvo XC90 and BMW X5. Despite the dealer sites having big buttons for "Click here to get Internet Price" not one dealer gave me a price. So the dreadful games begin. Then a friend recommended Naples Acura/Audi/Inifiniti. I decided to look at Acura. They had one that was the right color and options. I sent an email with my pricing and trade-in values. They got back to me quickly and we agreed upon a fair price. We live an hour away in Parkland and they even arranged to have the vehicle delivered to our house and pick up our trade-in. They were on-time and no surprises. This was by far the best service we have received buying a car. Marianne in finance did offer a few add-ons which we turned down mainly because we live so far. But there was no pressure whatsoever. Francesca was the sales rep and delivered the vehicle to our home and walked my wife through all the features and even set up her phone to connect. My only regret is that we live so far away, we likely will service our car locally. Would have been happy to get service at Naples Acura based on the service we received. We will definitely be back.