Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
My husband and I just moved to Denver and we need to start a life here in the States. Since day 1 Shahin was very transparent with us, guiding and helping us understand different steps we need to follow as new residents. We did not have yet a social security number, not even a Denver drivers license but Shahin did look for options and alternatives, helping us choose the best options. Today we went back to Shomp with a social security number and we where able to get the exact car we wanted since three weeks ago. The process had a lot of steps to be followed due to our condition and Shahin was there, next to us and always with a smile and a positive attitude. Once we got the car, Shahin suggested specific extras for the car alligned to local weather conditions. We are BMW customers in our hometown ( Costa Rica) and are happy to say that in Denver we can continue keeping our loyalty thanks to Shahin???s and his team???s guidance and support. We chose Shomp because friends of us who also moved to Denver with the same company and similar conditions highly recommend this dealer! Now my husband and I can be part of those extremely happy customers
Kyle Vavra is an excellent Service Consultant! He communicated the conditions of my car, and clearly spoke of, and even showed me the parts needed, as well as discussed labor required to make repairs. He prioritized the repairs so I could work within my budget to get them done.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
Slow to have a salesperson help us. Wouldn’t even walk us to the car, just pointed to the far end of the lot and said “it’s over there by the Carmax sign.” Sales guy didn’t listen to our needs at all and just kept repeating his script.
Bought a used GMC Yukon from SAG and unfortunately have had to deal with the hassle of bringing the vehicle into the SAG service shop more times than I anticipated for a vehicle I have owned for only a little over a month. But Service Mgr Mike Ardolino has consistently provided me with outstanding customer service and repairs at very reasonable prices even after my 30 day dealership warranty ended. I can say I will always take my vehicles to Mike for any and all auto service needs in the future. Thanks Mike!
Contacted salesman Mark Pain about a used car I saw for my daughter. He was fantastic to work with, provided a very easy purchasing experience, and even worked with the service department so I could examine under the car. The car was nice and a fair deal.
I happen into this dealership nearly on a whim. I drove out about an hour later with my all time dream car! Ryan treated me very fairly, and provided a reasonable trade in value. I’ve bought and sold 63 cars now; this experience was as good as it gets! Also, the car was detailed to a very high degree. I had a 1000 trip home, and in checking it over before departing, all fluids were spot on, and air pressures on each tire were spot on to the pound! Good on you guys!
I replied to an add I read online about a car and the rep was quick to respond and knowledgeable. When I took a test drive he was eager and willing to answer my questions. I appreciated how straightforward he was during the process and didn???t try to ???sell??? me. I would definitely recommend this dealership to my friends.
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