Suspension issue covered under used car warranty that I didn't know still existed and performed 60k service at a fair price. world class service that haven't experienced at any dealership in the past
Great looking SUV... Until it becomes unreliable.
by ThomasBoston from Boston, MA
November 28, 2018
Fun to drive and very capable in the snow. After lots of highway driving for work - the air conditioning unit failed. This is a critical component as it is needed for the entire engine to work.
I was shocked to find out that Not only was it a $2,600 repair, but worse there or no new or used units available in the United States and the air conditioning unit was on backorder with no definite time of when they were going to receive any new units.
So right now the car is dead and cannot operate and it cannot be repaired. I don't even know how something like this happens this is a terrible car company.
Ali Clarke was awesome, down to earth, and I felt no pressure from her that I HAD to buy and I ended buying a beautiful used Nissan from her. She is great and made my car purchasing experience memorable and exciting. I’m so happy with my new car and very appreciative of her help and patience with me.
The rest of the staff I had contact with were all very friendly and welcoming. Every greeted me with a smile and made me feel like a valued customer.
by Nora from Raleigh
November 10, 2018
I have had my Acura MDX for 2 years and absolutely love it. It is beautiful, extremely comfortable, and drives like a dream. Great purchase!
Went in to look at a car i was interested in. David and Jordy were very helpful and accommodating. They were also nice enough to follow up vis phone when needed. The buying process was extremely fast and overall I’m happy with my experience
Best car purchase ever
by Koricollins98 from Mt. Juliet, TN
October 24, 2018
Could not be more happy with my purchase!! I could just sit in my car and stare at it all day. So comfy, drives so good and there is not one thing I don’t love about my car!!
I recently purchased a used Tacoma from Joseph. I also drove 5 1/2 hours one way to get there. I read their website mission about customer service and how the customer is #1. Well, I know a lot of places say that but only a small percent "Walk Their Talk."
Not only did Joseph "Walk Their Talk" they went beyond that. I had issues day 1 and really did NOT want to drive that 5 1/2 hour trip one way again. Stephen Stackhouse, who was just awesome, sent out a driver, Jim, to pick up my truck and give me a loaner car so they could service my truck. Jim was also awesome and took very good care of my truck while driving it. A week later Jim drove my truck BACK to me and took the loaner car back. I was totally impressed with this. I would absolutely drive that distance again to purchase another truck. I am planning on this truck to last many years though but in any case I would TOTALLY recommend this dealership. Thank you so much for having integrity, honesty and respect for us consumers. YOU ROCK!!
Great SUV, just needs to be more fuel efficient!
by Rick from Washington, DC
October 11, 2018
Own an MDX for four years now and still very happy with it. The seven-seat cabin is great, spacious and plenty for a family of four. The ride is smooth and responsive. Above all, I absolutely love the SH-AWD system, it saved our ride during a snow storm!
The only recurrent issue is that an average of 19 MPG is really bad for this class, especially when you need to use premium fuel. Please Honda, make the Acura's more fuel efficient!
I was looking for a specific used car they had in their inventory. Took it for a test drive and they didn’t pressure me to buy right then and there. It was an easy buying process and at a good price.
Really bad Suspension, to noisy, poor quality
by Vladimir from Springfield,ma
August 14, 2018
I think is a really good SUV but if we compare the 2014 model to the previous 2007-2012 model the suspensions were a lot better quality and no noise from suspension when hit a potholes or uneven pavement....
Acura needs to fix that because it’s not a cheap SUV to have that poor quality with the suspensions
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