Brett was very friendly, knowledgeable and helpful. A true professional.
I've owned MDX's in the past and was looking to up
by Golfer from Pleasant Prairie
December 12, 2018
I was specifically looking at the 2016 model because of the features it offered. The Volvo dealership gave me an opportunity to make my dream come true. In fact, I had so much confidence in them after my initial visit, that I came down to Florida from Wisconsin to purchase the car.
As a woman I find anything to do with cars intimidating, but my salesman Jake was great. He was very knowledgable and helpful, but I didn't feel pressured into buying right away. I had only planned on test driving, thinking it over, and then coming back with "back up", but between loving the car, a great salesman, and then the finance guy getting me a great deal, excellent interest rate and a payment I was very comfortable with, I walked out with a new car, no back up needed!!!
I purchased a 2016 Hyundai Sonata on 8/18/16. My salesman was Luis Ortiz and he was awesome! Before I walked into this dealership, I had been to at least five others. This was the only salesman I felt comfortable with. He was the only one that had realIy taken his time with me and he made sure he didn't leave out any of the fine print. I reccommend to call ahead to make sure he is there before you go purchase a car. Luis was very knowledgeable about cars, not just Hyundai's. He had a lot of patience. Luis came in on his day off to help me and stayed after hours to make sure I was taken care of. He made sure I was aware of every feature that was available with any car I showed interest in. Luis showed great interest in making sure I was satisfied and received what was affordable for my needs. Even after I purchased the car, Luis followed up with me several times to make sure I was satisfied and if there was anything I needed help with. His attitude was great towards my children and parents. Luis was very personalable which made this process easier and I did not feel pressured at all. I was not to thrilled with the Sales Managers Angel and Mike. They gave me false information and I was very disappointed. I will give Luis 5 stars anyday, but I can't say the same thing for Mike and Angel.
I was looking for a new lease and Jamie the GM reached out to me and was so responsive. Not only did they bring the car to me (1 1/2 hours away...thank you Pat) for the test drive, they brought the paperwork as well so I wouldn't have to take the trip back to the dealership. It took hours to sign and drive my last lease! The customer service was superb and I appreciate how flexible and patient Eddie Somers was with my late night texts about the features of the car. Thank you Jamie and Eddie for being so caring, having such integrity through out this process and also for your professionalism!
Communicated via email. Got a quick response. Needed specific information on a SUV and was pleasantly surprised at how fast I got a response. I took too long to decide, the vehicle sold before I decided to buy it. I would have definitely purchased here.
3 months ago Worst experience buying a car. The Ac
by WORST experience ever from Clearwater. Fl
January 4, 2019
3 months ago
Worst experience buying a car. The Acura had several problems with the transmission and they said it was "normal" on all the cars. The acuras come with a German transmission and they shift very hard.. It's uncomfortable for everyone in the car..
La peor experiencia que he tenido al comprar un vehículo ha sido aquí..
Los acuras vlenen ahora con transmisiones automáticas alemanas..
Los cambios ascendentes son muy bruscos y cuando recorta es aun peor.
Lo más grave del asunto es que ellos te dicen que es" Normal".
My wife and I recently purchased a Pre-Owned MDX from Piazza Acura of West Chester and we couldn't have been happier with the way we were treated. Dan Stanley was our sales professional and he was extremely courteous, knowledgeable on the MDX product and never pushed us once. I highly recommend this dealership and Dan Stanley for anyone shopping for a vehicle. Thanks for all your help.
by Nat from South Brunswick
December 8, 2018
This car meets all my needs. I’m driving MDX for 10 years now and never disappointed by the quality and handling. This is definitely great car for the family.
They just seem like they are knowledable of the whole process. And weren't.forcing themselves on us to buy the product. They know it's a big decision and only want to help.
defiantly a clean car and drove smooth !!
by Maryc4 from Marcyc4
November 13, 2018
it met all of my expectations and i honestly love the ride, it was clean and kept well maintained by the previous owner
the color was nice like i never been so happy to be driving, and isnt that the most important. im going to have this car for 5 years financed so i made sure i fell in love with it.
I purchased a car on Friday 8/12/2016 and engine light came on on Saturday 8/13/2016 and the air conditioner stopped working on Sunday 8/14/2016. Rob the used car sales manager sent a driver 2 hours away to pick up my car and left me with a loaner. How is that for customer service? Thanks Rob Moffa!!
very comfortable vehicle
by cynthia from long island city,newyork
November 9, 2018
This car has all the bells and whistle. highly recommend this vehicle,If you are looking for a roomier 7 passengers look no further get yourself a mdx
I was pleasantly surprised with Piazza Acura of West Chester's service department. I normally go to local chain or mom and pop shops because I was under the assumption that franchise over charges. I bought a certified MDX about a year ago from Acura of West Chester and my first service was due. I dropped off my car before work and was greeted by a very organized and friendly staff. It even seemed like they knew some customers by name! They quickly had me fill out my information and ushered me into a brand new MDX to drive for the day, this is a major convenience. I honestly was expecting a laundry list of work being that it had not seen a shop in over a year but Acura called me and let me know it was done and was only charging for an oil change, inspection and vehicle check for a very reasonable cost. I normally do not write reviews but I felt it necessary to express my happiness that day.
Our 4th MDX
by MDXer from Phoenix, AZ
November 6, 2018
We keep trying to buy something else in an SUV, but the overall value and design of the MDX is just superior. We have had only one event where we had to get to a dealer to fix a failing system in 12 years of this product. It is not as elegant as the Lexus or Mercedes, but it is good enough to withstand the $8,000 price differences. They hold their value and the dealer services are reasonable.
On January 30th I brought in my 2010 Acura MDX to Piazza Acura of West Chester for PA State Inspection and service. From the moment I pulled into the service drive-thru I received exceptional service. The valet promptly and courteously wrote up the work order. I also worked with John D. and Steve at the service counter - they are real professionals, interested and involved, and were prompt and courteous. It's been a bad winter and our roads have been covered with salt and snow - the inside and outside of the car were a mess. When my vehicle was returned to me it was washed and vacuumed, and was so clean it looked like it just came off the showroom floor! Doing business with Piazza Acura of West Chester is a pleasure.
I FEEL SAFE IN MY TANK!!
by Cathy from Barneveld, NY
October 31, 2018
This car feels like a tank going down the road! I love my Acura and all of it's amenities. This car is like "Calgon Take Me Away".
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
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