It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Best value for the money on the market
by Bill99 from Michigan
December 15, 2018
We have purchased Honda vehicles for years and stepped up to the Acura. We compared to Mercedes, Audi and other high end cars. Standard features were typically add on at the other manufacturers that raised the price. Reliability of the MDX is legendary.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
MDX Advance Model is comfortable especially onLTri
by spaimpalil from Dunkirk
October 26, 2018
This car is good for four people without loosing its comfort zone.However for long trips with six or seven passengers,there is very little cargo room.If you sell this car for six or seven people at least for future models increase the length by at least a foot to provide some cargo capacity.I had this car for only a month, it is working for me without issues.The problem here is that you are making a medium sized SUV to work as a full sized SUV and you are loosing cargo space with seven or six passenger.
I sold this vehicle before the second anniversary and went back to a Toyota Highlander Platinum. The Acura rode and shifted rough. It had some features that I liked, but I still prefer the Highlander Platinum
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best car I ever had !
by Knd16 from Queens ny
July 18, 2018
Simple just the best, has everything you may need, comfortable, economic beautiful car in and outside,stability,fast in the road, I completely recommend this car to anyone
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Comfortable traveling SUV with plenty of storage
July 3, 2018
I have owned two MDX models and love them. The seats are plush, the cabin is quiet, the ride quality is fantastic, and it really presents itself as a tremendous value in the class. I loved the remote start and seat ventilation as well!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
An absolute pleasure.
by JDavis2011 from Houston TX
July 3, 2018
This is my second MDX and I intend to get a new one soon. Best vehicle I have owned in 55 years including Jaguars, Tahoes and Caddilacs.
I recently purchased a 2019 MDX at Marin Acura. Eddie was amazing to work with. He made the process comfortable, helped us understand all of our options & explained everything along the way. I will definitely recommend Eddie & Marin Acura to friends, family, co-workers, & everyone admiring by beautiful new Acura. Thank you Eddie!
Although I havent bought the car from them but i liked the overall process and prompt reaponses from shift sf. They brought the veichle to my door but i could not able to meet due to an emergency. This was handled very politly by the driver and appreciate it. Thanks
I went honda of Burlingame looking for a use car, but they said they have option for me to buy a new car of course and I was all excited they was nice and friendly and help me
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