Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
We just purchased a 2019 RDX from Leo Lodin. When we arrived, we received the exact price he quoted us by email. He was fair, honest and the process was very smooth. Additional kudos to Truc, the finance person who was the most personable and decent finance person we have ever dealt with.
I recommend this dealer and especially Leo and Truc, this was the smoothest vehicle purchase we have ever had.
I new what I was looking for and was glad to find it. I was hopeful for a better deal and found it difficult to manage an agreement with financial advisor. Fortunately after hours of negotiating all kinds of terms we came to understanding. I understand I choose a very special SUV, but as a customer looking for the best I expect the best deal. Sales representative did a great job showing me my car of my dreams with great knowledge.
I can truly say this is the first time in all my years of buying a new car that I actually enjoyed the experience! I would be that person that would go after hours to look at cars as I just didn't want to deal with the pushy salespeople following me around. Well, when I stopped at Stevens Creek Acura one evening I was pleasantly surprised. I was able to to walk around the dealership looking at the vehicle's and then when I showed interest I was approached by a very friendly salesperson, Adarsh. Adarsh took the time to listen to me and understand exactly what I was looking for. He showed me what they had based on what I was looking for. We went for a test drive and I fell in love with the car. Next was the cost factor. I told Adarsh exactly what I wanted to pay and what I was able to put down. He spoke with his finance manager and to my surprise they came back with 3 different options for me that fit right into my budget. There was no haggling back and forth and we didn't sit there wasting each others time. Needless to say my husband and I went back the next morning to purchase my new vehicle. The purchasing was such a breeze! After we signed the finance papers (which was so quick), Adarsh took the time to go over all the bells and whistle in my new car! Buying from Steven's Creek Acura was the best car buying experience I have ever had! Thank you to everyone at Steven's Creek Acura and especially Adarsh! I LOVE my new Acura MDX!
Carlos is a true person in this area of service and not trying to talk a customer in getting
things done to my car that is not needed. He realized I was a 80 year old lady that knows
nothing about cars and never took advanced of me. Give him a raise and be glad you have him
working for Acura.
I came in looking for a Used Acura, and left with a Brand New Acura MDX. The Salesman was so helpful and knowledgeable about the product. It was perfect for my kids, safety, and had everything I needed, and then some! Even the GM, Mark Maxwell, took the time to Greet us and made sure we were well taken care of. It didn't even feel like I was shopping for a Car. We were treated like Honored Guests from the second we stepped into the Dealership. I felt no pressure whatsoever, and ended up making Friends.
I definitely recommend this Dealership 120%!!! The Acura Brand alone is GREAT, but the Staff made this a pleasant and memorable experience. I'm sending all my friends to Los Gatos Acura!
Thanks again Guys for all of your help!
The sales department did a very good job of contacting me prior to my visit to understand my needs on the car and helped me get a fair idea on the pricing as well. In the showroom, they were flexible with my pricing and struck a good deal. The finance department was very cooperative in finding the best rate and package. Overall it was a great experience
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