Kyle Vavra is an excellent Service Consultant! He communicated the conditions of my car, and clearly spoke of, and even showed me the parts needed, as well as discussed labor required to make repairs. He prioritized the repairs so I could work within my budget to get them done.
When I walked in service at acura, I saw a guy helping an elderly woman with her vehicle, it was one of the old vehicles. She was so happy leaving the place and I told myself, I should go talk to that guy and get some good service. Not knowing who he was or his job title. I talked to him and explained my situation. Im a busy mom with 4 kids, I went there looking a mess! To be honest, people judge you on how you look at other dealerships. He was still helpful. I am so happy with the the excellent customer service I received from Julio (Service Manager) I had problems with my SUV and he went out of his way to try and help as much as possible. He was honest and straightforward with every questions I asked him. I strongly recommend people to buy their vehicles here. They work with you and they have the best customer service!!
Was searching for a used G37 in good condition and reasonable price range. Found out that Serramonte Acura had one that looks like a fit on cars.com. Walked in there and Tarik talked us through the car, very patient, answered a lot of my questions. Car ran good in test drive and we just drove it home within a couple of hours. Nice buying experience overall. Car's clean with new tires. AC works well. It's been running well so far. (I later took it to a close by infinity dealership to flush all the fluid, which is a small insurance you should buy after getting a used car.) Keep it up guys!
I have nothing but praise for Ron Tonkin dealership in Portland Oregon. Every person there is professional and extremely helpful. Originally Gordon helped me set up my whole phone system and walked me through every step of the way on my 2013 RDX that I purchased at another dealership.
A few months later I returned to look at a new Acura 2019. Tommy was extremely professional and helpful in every way. He did not apply any undue pressure to buy, but was attentive and keeping in touch with me through the process. He was very knowledgeable about the car and walked me through every step of the buying process and setting up and understanding all the systems with in this vehicle.
I am 100% satisfied with every aspect of my experience!
Steve Fortier is the best car salesman that I have ever worked with. He listened to what I wanted and tried to provide me with the best information he could, without ever forcing or pressuring me at all! Throughout the process, I appreciated Steve's honesty. We spent over a month looking and finding the car that felt just right and not once did he pressure me to buy. I am entirely satisfied with the buying experience with Steve Fortier and Acura of Salem.
I found a one owner 2008 RL at Spitzer to replace my 2008 that was totaled. This was the best dealer experience I have ever had. Jeremy Benson was fantastic, - the dealership treated me as though I was buying a $60,000 RLX Hybrid. Benita in finance was especially helpful, having changed my mind at the last minute about a service contract. Could not have asked for a better experience.
I have dealt with Rick Gross for my last 4 cars. He. Makes sure make an Informed decision o n the car I purchase. He always makes sure I know know all the ins and outs of the vehicle and fixes all the settings and connects my devices.. He always is available for any questions..I feel free to stop in for help. I WILL be back to Rick in 3 years when my lease is up.
This is our second time leasing a Acura RDX. We love the RDX, and the Acura dealership is awesome. I just picked up the 2019 RDX at the end of October. I already know the service department is great, as we used it for oil changes on the last Acura we leased from this dealership.
We love Christopher Wood, and I hope he does not mind me contacting him with minor questions about my very technical RDX.. He is great to work with. I like being able to go back to the same person I have worked with in the past.
All is good
No pressure. Advised of recommendations. Chose what I wanted. Out within an hour. Honest opinion from service advisor. Good got chocolate while you wait. Great.
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