I recently purchased a 2019 MDX at Marin Acura. Eddie was amazing to work with. He made the process comfortable, helped us understand all of our options & explained everything along the way. I will definitely recommend Eddie & Marin Acura to friends, family, co-workers, & everyone admiring by beautiful new Acura. Thank you Eddie!
Moving from the east coast to the west coast, Marin acura helped make it very easy. Edmond made it very easy to correspond with via text and very knowledgeable. Paper work was quick, car was clean and the time needed to understand the new bells and whistles was as I needed.
Eddie gave me a good deal, although I had his word by phone and text. It???s no surprises. I really bought my RDX as his promis price. Jean- Pierre helped my financing process clearly,and make things simple. I definitely will work with them again.
Was searching for a used G37 in good condition and reasonable price range. Found out that Serramonte Acura had one that looks like a fit on cars.com. Walked in there and Tarik talked us through the car, very patient, answered a lot of my questions. Car ran good in test drive and we just drove it home within a couple of hours. Nice buying experience overall. Car's clean with new tires. AC works well. It's been running well so far. (I later took it to a close by infinity dealership to flush all the fluid, which is a small insurance you should buy after getting a used car.) Keep it up guys!
After requesting a quote, several dealers reached out to me. Serramonte was the most persistent. They kept sending reminders and even called me the morning of purchase. Marin Acura also emailed and offered to beat Serramontes price by $250.
Hong assisted me with my purchase and test drive. He did not rush me with my eventual purchase and matched Marin Acura offer. I have been waiting for Acura to change the grill, and I was not disappointed.
I will definitely do business again with MB of Walnut Creek. I was in a market to purchase a new vehicle and looked their inventory online. I was contacted by their internet specialist who made my selection a breeze! I emailed her my preference and price range and she found the car that fits all category. Financing was easy - I emailed my guidelines and was pre-approved and scheduled a test drive same day! My sales rep and everyone at the sale floor was nice and courteous. I came out of there with the car I wanted, with the payment terms (including extended warranties, etc) within my budget and the car was impecable! You cant beat MB quality of product and service. This is 3rd MB and I am definitely have brand loyalty and any future purchase will be at MB of Walnut Creek. Thank you!
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
I new what I was looking for and was glad to find it. I was hopeful for a better deal and found it difficult to manage an agreement with financial advisor. Fortunately after hours of negotiating all kinds of terms we came to understanding. I understand I choose a very special SUV, but as a customer looking for the best I expect the best deal. Sales representative did a great job showing me my car of my dreams with great knowledge.
Disappointed in extra service pkg i purchased re scratches. Car has scratches on trunk but not covered or explained to me up front at time of purchase that certain scratches aren't included.
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