The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Great Car for Me
by weadpatch from Columbus, Ohio
November 21, 2018
I have no real complaints about this car. I handes well, great acceleration and a comfortable ride. There is plenty of room for me inside to fit my bike or golf clubs.
My only complaints is the need for high test gas and the backup camera makes no sound when an object is directly behind you only on side objects moving toward you.
John was very patient and explained every step along the way of my ne purchase, working with other employees to get and close my deal within my parameters, THANKS JOHNNY
Best car I’ve ever owned
by Tltharp from Zanesville, Ohio
July 18, 2018
This is the most comfortable, easy to handle, car I’ve ever driven. I love the luxury and classiness of the vehicle! Knowing it’s Honda made, gives me a great sense of peace because of it’s dependability.
I was hesitant about going to Honda Gallery after reading all the bad reviews on yelp, but I made an appointment with Tina to see the 2011 CRV advertised so I decided to go. Erick Joseph was the salesman I dealt with and he was wonderful. He could sense my ambivalence from the start, and although I kept asking him the same questions over and over he remained extremely patient and continued to go over everything with me until I was satisfied. I would highly recommend him to anyone looking to buy a car.
Another great car from Acura
by Jbillak from Slippery Rock
October 30, 2018
Had an 09 RDX and this is a nice upgrade. I miss the SH-AWD, but the increase in MPG is worth it. The interior is dramatically better and the tech is seamless.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Perfect combination of sporty, luxury, practical.
by VHam from Louisville KY
December 2, 2018
Plenty of power, nice luxury features, lots of interior room, great looks and very reliable so far. I recommend this vehicle if you need to transport your family but also want something that is fun to drive and has some luxury features and looks great.
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
Most wonderful car I’ve owned
by ElaineZ from CT
June 23, 2018
I had a 2013 RDX originally, bought a different make but have now come back to this 2016 RDX with the tech package. I love this car...lane assist, back up camera, the whole package.
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
All I can say this is my best experience. I got so impressed that the reception area was always so clean. You won’t find either motor oil odor or stains around the space. All staffs work here are super nice, warm welcome and highly professional. Services are fast and best jobs done.
Steve you made my experience painfree!!! Your no pressure and professionalism was simply the best!!! You were a joy to work with!!! Thank you!!! I love my car!! Your the best!!
Lived up to its hype
by cmi113 from NJ
October 26, 2018
I just bought this certified and I love it. I go the dark blue w the tech pkg. The V6 is responsive. The ride is smooth as silk. Comfy interior. Roomy. Sharp styling. The integrated phone and navigation are buggy. Wish it had Apple Car play (new ones do) but wanted the v6. I wanted AWD and a small SUV that is reliable and fun to drive with some pep. This gave me everything I wanted.
It's my third Acura. I love the brand for it's reliability and value. My last car I had for 11 years and 151K miles and it still ran great.
I had never been to this dealership until two weeks ago. Now I'm the proud owner of a 2019 RDX. The fact that the exact car I wanted was not on the lot was no problem for them. They had it there in only a few days for me. Working with Steven Ashe was truly a pleasure. I would recommend Acura of Peabody and Steve to anyone.
Nicest car I’ve ever own!
by Joyce from Pittsburgh,Pa.
October 20, 2018
Although I’ve only had it for four days. So far I’m really enjoying my new Vehicle. I love the sunroof, leather seats, navigation system and the Bluetooth. Most of all I love the way it drives .
Jerry is a great guy to work with. He helped get me a lease on a new ILX and was very helpful, took his time to help, no pressure, and very accommodating. If it wasn't for him and Janet, the internet sales rep, I would have gone elsewhere.
Love this car!
by RK from Charlotte, NC
July 12, 2018
I just purchased this RDX and I have to say, it meets or exceeds my expectations. Quiet, comfortable, responsive and easy to handle. I felt completely at home the moment I sat behind the wheel. It has all the functionality I would need or want and is a very nice looking vehicle. Absolutely love this car!
My wife and I think Jimmy Mazzarini is absolutely the best!!
by markg44 from DealerRater.com
November 19, 2018
My wife and I have leased twelve Acura automobiles with Jimmy Mazzarini over the years. To us, he is a tremendous person and a great, trusted friend. His style is laid back, knowing that the Acura product literally sells itself. Jimmy goes out of his way to help his customers with all of their needs. His high professionalism and patience, combined with a winning personality, full honesty and strong desire to help his clientele make Jimmy an outstanding representative of Acura and as well as an exceptional individual. As long as Jimmy is part of the Acura of Peabody team, it will be our great pleasure to work with Jimmy Mazzarini. My wife and I think he is absolutely the best!!
Have only positive reviews for this dealership. Absolutely no pressure, and willingly answered all of my many questions. I worked with Steven and Zack and actually enjoyed negotiating my lease - and I love my 2019 Acura RDX!
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