My salesman, Ari, was very helpful and patient during the whole process. On the day of the sale, Ari walked me through the purchase and even called my insurance company to obtain the insurance. The day I picked up my car, everything was ready including my new license plates. Ari sat with me in the car and walked me through all the features, which was new to me.
I had a problem with my radio. My radio was fixed in a short amount of time and I received my car clean and all in working order. The staff were very nice and very upbeat. I will definitely recommend going to Rallye Acura for all of your Acura needs. :)
Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. experience was great. Experience was great.
Brianna was accessible, thorough, professional, and cooperative throughout the process. Would highly recommend the dealership and specifically Brianna. It was our first auto purchase with this dealership, but we would not hesitate using them again for assistance with a future purchase.
These guys are really good and get the job done. We all know the dealership service dept is in business to sell services, and follow the Acura maintenance schedule. Maintenance service prices are not cheap, but are required to keep your your Acura running for many thousands of miles. You have three options- go to a local guy and pay less while maybe not getting the exact service you need, do it your self on fluids save $$$$ but you have a mess and need time and space, or use the dealer. Charlie and team are really good- and always provide suggestions on service based on mileage and service schedules. You pay what you get - no bargains but if you have an issue Charlie and team will make it right.
Today the check engine oil light kept coming on. As i was in the neighborhood, I just stopped by without an appointment. I arrived at lunchtime, the service managers were either out for lunch or with a customer. The senior manager, in charge of the service managers immediately stepped out of his office and helped me. He did not hesitate to get his hands dirty and check the oil level, and an oil change was promptly arranged. Now that is what I call customer service !
Thank you Curtis, and the whole team at Park Ave Acura, i have owned many Acura vehicles and been to many Acura dealerships but this has been the best i have been too. From the initial call to the delivery of the car, it was super easy and everything that was presented during the deal was the same at the close of the deal. I traded my ILX A spec for a TLX A spec and it was an excellent experience from start to finish. I will continue to get my cars from here and will also bring my wife when her MDX lease is up. Wow you guys are amazing!, thanks for being so good at what you do!!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Recently leased a 2019 RDX with Artie Nevruzian. He was a great salesperson. I would definitely recommended him as well as this dealership. Artie is very accommodating and efficient. He was able to get us a good deal even though our original plan was to shop around and see what other car dealers were offering. Thanks to Artie we stayed with Ramsey Acura. We would like to also mention that David Schnapper in Finance was efficient and understanding as well. He was helpful in understanding the problems I encountered with returning my previous Acura lease.
I've had absolutely horrible service at Route 23 Open Road Acura and I couldn't stand them anymore. A friend recommended I drive a bit more to get great service on my Acura and sent me to Acura of Ramsey. What a difference!!! Once you have terrible service, you warmly welcome honest, respectful and accurate service. From reception to techs to service people I am/was always treated well. The did not try and claim I had things wrong with my car like the other service company previously mentioned. They are quick and their pricing is competitive. On my most recent trip, Tom managed my service impeccably. He communicated well and had me in and out in a half day. Even though I drive 35 minutes it's worth the trip. They really run a great shop here and looking forward to getting a new Acura next year from their sales department!
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