ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
Today the check engine oil light kept coming on. As i was in the neighborhood, I just stopped by without an appointment. I arrived at lunchtime, the service managers were either out for lunch or with a customer. The senior manager, in charge of the service managers immediately stepped out of his office and helped me. He did not hesitate to get his hands dirty and check the oil level, and an oil change was promptly arranged. Now that is what I call customer service !
My husband and I were doing research on a new car. We came in on a weekend and sat down with Andrew Uffenheimer, in sales to discuss the Acura RDX 2019. Andrew was so personable and did not pressure us into anything that day and answered all our questions. We came in again the following weekend to test drive the car and again Andrew did not pressure us into leasing that day and again answered all my follow up questions. After some time we decided to lease our car that same day because of the great deal Andrew was able to get us, and could not have had a better experience from start to finish. Dimitry was also great in ensuring we went through all our paperwork that day to take the car on the spot. This is my first Acura and I love it! I could not have had a better experience here and I highly recommend you work with Andrew! Thanks Curry Acura!
My salesman, Ari, was very helpful and patient during the whole process. On the day of the sale, Ari walked me through the purchase and even called my insurance company to obtain the insurance. The day I picked up my car, everything was ready including my new license plates. Ari sat with me in the car and walked me through all the features, which was new to me.
I had a problem with my radio. My radio was fixed in a short amount of time and I received my car clean and all in working order. The staff were very nice and very upbeat. I will definitely recommend going to Rallye Acura for all of your Acura needs. :)
This is the second time I have used the service department for my Sante Fe. Each time the team members that I have had contact were professional and very helpful. On this visit a small request was overlooked. And b I mentioned during final review of the service the service manager immediately sent my car back in and had the issue resolved in less that 10 minutes. I have been very pleased with each interaction.
Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
I have been getting cars serviced at this dealership for 15+ years and
they are EXCELLENT to deal with. The staff and work performed are FANTASTIC plus the cookies in the waiting area are GREAT. :-)
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