My second purchase from this dealership. Fast, courteous, friendly, professional service staff who aim to please and win the trust of each customer. Tim Sechrest was able to put my wife in a pre-owned certified vehicle she absolutely loves. Thanks Tim.
Went in looking for a specific used car we had found on line. My husband had talked to Tim on the phone and he met us immediately upon our arrival. We purchased the car, but one of the key fobs didn't work. Tim arranged for us to come back a couple of days later when the "key guy" was there and it was fixed within a matter of minutes. Overall, very pleasant experience with no sales pressure. Would highly recommend this dealership and Tim!!
Tim is the best kind of salesperson - knowledgable, honest and low pressure. He was very easy to talk with and followed through on every issue we discussed. Giles in finance was also helpful and made what is generally an unpleasant task quite pleasant.
Javier was my service writer He listened to my concerns - easy to work with Car was ready when promised Greg Garcia was the Master Technician who worked on my car He answered my questions about tire wear, explained to me the need for timing belt service not just based on mileage , but also on time At pick up Greg showed me the old parts - including a belt tensioner that looked over due for replacement Ruiz (sp?) at the parts counter was courteous when I purchased an oil filter last week The employees where you pay answered my questions Everyone at David McDavid Acura seems to go out of their way to provide great customer service.
First Tim, was easy to work with and got us the deal we wanted on a used car. Got home realizing I forgot to erase my addresses from my navigation on my trade in, and he took care of it, even called me back when in my car to verify it was done. Great guy, good deal on my new to me car. Easy to work with.
I always get my car serviced at David McDavid. They have an excellent customer service and always keep you informed. If you stay there while you get your car serviced they have quiet areas to sit at to do work or the main area is also good as well along with a kids room.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
Daughter???s car needed to be repaired. It was a lemon so Gil gave us to Dayshawnwho was very good to work with. He was very helpful in helping my daughter get a car she liked and could afford with the help of Tony in finances
If you are looking to buy a new Acura you need to shop at Vandergriff Acura and ask for Blake Bowland. He worked hard to get us out the door with the SUV we wanted with the options we wanted and the price we wanted. He was very patient and understood what it would take to get us to purchase and worked to make it happen! I would buy from Blake again.
I had a great experience shopping at Vandergriff Acura. Dayshawn Green was very professional and patient with me as I looked at the vehicle I was interested in and took it for a test drive. I would highly recommend Vandergriff Acura to other colleagues because of the exceptional service I received when purchasing my vehicle.
Blake McCafferty provided the definition of exemplary service. He was extremely prompt, courteous, and transparent throughout the entire process of identifying and negotiating a final deal for a car I've been waiting to purchase for over a year. I would highly recommend Hiley Acura, and especially Blake, when purchasing a new Acura. If you are even remotely close to the MetroPlex area and are interested in an Acura, do yourself a favor, and reach out to Blake!
Went to 4 different dealers in 2 weekends to shop for a car. We were definitely getting a car, and looking at Toyotas, Lexus, and when we did comparisons to Acura there was no contest. We walked in and 2 hours later we're driving our new RDX home. Chandler Major and Jim Haas were so helpful, no pressure, and continue to answer questions. Get an Acura here, you won't be disappointed.
Very positive experience for an out of state buyer
by NicT from Tinley Park, il
June 16, 2018
I had been searching nationwide for a specific set of options on the vehicle I was buying. I found it at a few other dealers, but after dealing with a total of 4 dealers and getting constant headaches, I was about ready to give up. Luckily I reached out to Hiley Acura and spoke with Jim Haas. He was extremely helpful, direct, and positive through the entire experience. MY bank had a few hiccups and Jim was more than willing to hep me work through all the issues we encountered. I would highly recommend him for any vehicle purchase. My only regret is that being near Chicago, I won't have the opportunity to shakes Jims hand. A sincere thanks and a positive review will have to do. Thanks again, Jim!
They have set a new standard in the automotive industry. Could not be more happy with my experience. They definitely deserve a 5 star rating.
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