I had never been to this dealership until two weeks ago. Now I'm the proud owner of a 2019 RDX. The fact that the exact car I wanted was not on the lot was no problem for them. They had it there in only a few days for me. Working with Steven Ashe was truly a pleasure. I would recommend Acura of Peabody and Steve to anyone.
This is a full service dealership from front to back end. Professional, honest dealings and great follow up by the sales managers. If you are going to buy an Acura, this is the ONLY dealership to work with. I've had two leases from this dealer. You can rely on excellent service, and professional care.
The service staff are great! The complimentary car washes need some improvement. I requested to have in between my driver side area vacuumed and yet again it wasn't done. I still had bird poop on my car after my wash. These are the same issues I always have coming here. The service staff are awesome! They need to work on better "complimentary " car washes.
Researched a car for my kids to use. Found a great deal on a low mile compact Sedan. Our sales rep Fadia answered all my questions or was able to get the answer if she didn’t know. Only improvement area would be the speed of the transaction. Needed to wait an hour to get with the business manager.
Have had two servicings at Prime and the experience has been excellent. The option to leave my vehicle and getting a loaner car for longer servicing is a great convenience. Joe has been our service agent and is excellent. Thanks all
I am writing this review for a service visit I made to Acura of Boston. I had luckily saw that the drive belt on my MDX was torn and brought it in as soon as I could to have repaired. It was a Saturday afternoon and Bob was able to take my car in and provide me a loaner for the rest of the weekend so that I didn't have to continue driving my car. The car was serviced and Peter helped me get my car back on Monday. I had some concerns with the pricing delivered over the phone and had a minor issue with the way the car was returned to me, but it was all addressed and I had a conversation with Nick Dota the GM at the dealer regarding everything. At the end of the day, I learned how the miscommunication happened and it could have been a minor error which Peter had no control over when he priced out the repair to me on the phone. It would have been correct when I showed up. I'm glad that Nick the GM stands by his employees and am very pleased with the outcome. Will definitely return for my repairs.
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