Communication is Key to Working with this Dealership
September 9, 2018
After three phone calls with a representative of this dealership on Friday, during which we arranged to look at and buy a specific car, my wife and I went to Curry the next day to look at (and we hoped pick up the car we selected). We had the loan approved and valued for this car, all we had to do was see there were no major problems and we would have driven away. (If we had know that we needed to put a deposit on it, we would have, but no one told us). Nevertheless, we drove two hours to Curry Acura, and no one called us and said that the particular car in which we were interested was sold! Of course we were not pleased (fuming mad, actually) and requested to see the manager, Mr. Cavanan. Never addressing us by name, Mr Canavan told us that the car was sold. He started making excuses that they could not hold the cars for any one or buying company and so on. We left the dealership without buying any car. Well, we were very disappointed and that didn't seem to bother any one, except the General Manager, Mike Miele who addressed our problem directly and promptly. He truly cares about his customers and the dealership. Thank you Mike! And I have owned Acuras and Honda products for over 20 years.