Communicated via email. Got a quick response. Needed specific information on a SUV and was pleasantly surprised at how fast I got a response. I took too long to decide, the vehicle sold before I decided to buy it. I would have definitely purchased here.
Ive been looking for a vehicle for about a month so I have lot of experience with other dealers. I can honestly say that dealing with Jason Sherrill, Todd Billmeyer and Micah we???re the best and most pleasant experience. They were very upfront with no hidden fees or agenda. I didn???t feel any pressure to buy vehicle. I will recommend them to everyone and I plan on coming back for future purchases. Thank you so much for a great experience!
Walter Bernard was friendly, helpful, and professional. The car was exactly as advertised was competitive in the market. The finance staff did not try any high pressure tactics. I would definitely recommend this dealership to a friend.
One of the best car buying experience I had. Documentation and pick up of my certified RDX was within an hour! I would definitely recommend Crown Acura to family and friends and ask them to see Sean to get the most competitive and fair offer.
I like sitting down at the desk and working with Charlotte and Matt in the service desk. It's more personable that way and they are able to look up my history on their computer and tell me if I have any special deals coming to me. They are both pleasant to work with and they are the reasons why I keep coming back to Joe Rizza Acura to have my service instead of the dealer where I bought my car from. I hate going thru the express. I hate having to stand outside of my car and explaining what I need to have done to my car and signing papers. It's not personable and I found myself juggling my purse and other items I had with me to sign the papers they handed me to sign in order to have my car service.
We purchased a certified 2010 ZDX in the summer of 2013. My wife and I really enjoy the ride. I have found maintaining the car at Jay Wolfe Acura to be painless.
The experience has been so good we purchased a 2017 certified RDX for my wife to drive.
I've been a customer for over 13 years. All cars purchased by the family have the support of not only the original salesman [ yes, still there!] but everyone that has since been involved...the service is the most friendly, supportive and transparent. Can't forget to thank everyone in the Lounge that makes you feel comfortable when you do have to wait for service completion!! Awesome! Finally time to trade in the 7-yr old and move on to new technology-- the experience was fantastic! This is a dealership that others try to imitate.
Not only was my service experience EXCELLENT as always, the friendliness of the staff went above and beyond my expectations. The service rep that helped me, explained everything in detail, kept me updated about the progress of my vehicle, and when my car was finished he walked me out to my car to make sure everything was in working condition. That is great customer service!
We were looking for a newer vehicle and were considering an Acura MDX. The sales team of Ernest Baha and Joe Fiorino provided us several options. We actually settled on a Lexus GS 300 that had very low miles. They were wiling to negotiate on the purchase and were very candid about the trade in value from the wholesaler. Thanks to their honesty we sold our minivan for nearly $3000+ due to the excellent condition. Do not purchase a vehicle until you reach out to these two sales professionals. This is known as a "top drawer" dealership, but I can honestly reaffirm that, from personal experience!
They service people always take great care of my car, so that's why I've been loyal to them for 8 years now. The facility is also terrific - I can take my young kids to the playroom to hang out and enjoy a meal.
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