The truck buying process was excellence. Thanks to Mark Kitchen the finance manager for his friendliness and kindness. Kenny Jackson for his excellence customer service and Mark McCain also great customer service.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Glen was very helpful and got me a screaming deal, made sure I was well taken care of and treated me like family. Overall a great experience and would definitely recommend him to anyone looking to buy or just in the market.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying process meet our expectations.
We will do business with them again.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
Tina helped us get an expedition. The service was amazing and I was very skeptical after hearing bad things about carmax. The whole process couldn’t have been better. I would highly recommend this carmax.
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
Had a great time at Waxahachie Dodge. We drove away in our dream car thanks to their unbelievable customer service and experience. I appreciate Chance Massey and their sales team for making this happen.
This is the second vehicle Leroi has sold to me. Willie & Leroi did an excellent job, they were very attentive, professionals, went above and beyond the call of duty! They treated me courteously and respectfully!
I had a great experience at Driver's Select this past Saturday. I worked with Charles McCormick and I couldn't recommend him enough! He was very personable and knowledgeable about each vehicle. I felt like I could trust Charles and that he truly had my best interest at heart. If you're looking for a car, go to Driver's Select and see Charles!
Purchased a Golf R this past weekend. They had a car show going on so it was pretty chaotic. Yet Salesman Chris R. and Sales Manager James C. took the time to get me the deal I wanted. No high pressure sales pitch either. Even got me a great loan rate. I couldn't have asked for a better buying experience. Great Job Guys! Thanks.
Good buying poor customer service. Don't waste you
by Katie from McKinney tx
January 9, 2017
The buying process was phenomenal! However the poor customer service you receive after is not worth it. I left multiple voicemails asking about my plates and none were returned. It's not just about the buying process it's about the customer service you recieve the whole way. I would take your business elsewhere.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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