I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Not up to rivals' level of quality.
by GatorFan from Baltimore, MD
December 17, 2018
This is a nice car and has all of the latest safety devices. The car is much louder than expected and has transmission shift issues at 3/4 to full throttle. The only reason I purchased this car was the dealer was taking significant $$$ off. The local Acura Service Department, Hunt Valley Acura in MD, is the worst. Could not repair transmission issue, which they recreated, so just told me to bring it back when the transmission completely fails. I complained to corporate and received no response. I will never buy another Acura.
We recently bought a 2007 Lexus, at Lexus of Milwaukee, and worked with Jerry Lewis and Chris White. They were both fantastic!! We were so impressed with the professional and personable way we were treated. It was a very welcoming atmosphere and a no-pressure environment. All of our questions were patiently answered. We were shown the utmost care and respect throughout the entire process. Chris and Jerry and the Lexus staff made us feel like we were purchasing a brand-new vehicle! We have already recommended them to others and are very much enjoying our new-to-us Lexus!
Rear steering actuators!! Very dangerous!!
by Music man Mike from Columbus Ohio
August 9, 2018
Rear steering actuators have gone bad!! Very expensive repair!! Thank goodness the dealership guaranteed it for 90 days and 3000 miles!! It is a $5500.00 repair!!!!
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Stay Away...MAJOR ISSUES with RLX !! !!!!
by Scott from Pennsylvania
May 23, 2018
I bought mine Pre Owned with 65k miles and now have 80k on it. The rear wheel steering PAWS needs replaced and is $6000 to fix. Acura knows the rear wheel acuators go bad and each side is $2500 plus labor and alignment. Also now I am having issues with draining my battery. I looked online and many others are having the same issues and with less miles on their RLX. I am used to Lexus and Toyotas with no issues and have driven them for 300k miles. This is rediculous and Acura need to do something about it ! I should of bought the Lexus LS460 instead.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Most car for the money
by Acuralover01 from oklahoma city
October 23, 2017
Well from first sight its such an aesthetically good looking vehicle and then it gets even better when you step inside and take a seat. it is extremely comfortable and spacious, with such a luxurious feel.
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