I couldn't have been more impressed
November 6, 2018
This purchase is actually my 3rd with this dealer, and each time gets more impressive than the last. I think every time I bought a car was about this time of year (i use my tax refund for large items) and they usually seem pretty busy. Each time including this one i have visited a few other dealers and "shopped", but interestingly i always end up with the best feeling at this store. The cars have always been a good value, and although not perfect, very good for the price. The one time i did have a sorta major issue 3 days after i bought a scion, they simply said bring it in, we'll check it out. I got a call 4 hours later saying "your fuel pump went out, but don't worry, its fixed now with no bill". They paid for the tow in, they loaned me a car, and they fixed the scion. At the time i remember thinking they must have to, from some law. But then my girlfriend found out the hard way that is not a law and they don't have to from a different dealer. I also found out the fuel pump is in the gas tank in that car and its pretty expensive.
So i i have soft spot for these guys, i don't see how they could have known my fuel pump was going to fail, so it wasn't their fault, but they took care of it all without any pressure or stress.
So when i bought this 3rd car and was signing papers and the same guy, rick was helping me sign papers, and he said "this form says is as is, but if something goes wrong please call, we will always do what we can for our customers. Just be nice and polite, our GM, bends over backwards for customers that aren't screaming ". So its been 2 weeks and my car is great, but i was remembering how much i like this dealer and how the people I've worked with there have been so nice, that i wanted to share it with you all. Maybe the next car i need i won't bother checking anywhere else and just go to Rod's, where i know i will be happy.