Bought a used car. Came from out of town and drive 100 miles to dealer location. Everything went well with the purchase. Financing agent explain all the details of the sale. We felt no pressure and was dealt with honestly.
Drove down from Sacramento just before closing to buy a certified 2014 Honda Odyssey...the internet salesman Jim Bautista took his time showing us the vehicle..went over everything and made sure all our questions were answered..did not pressure us on any extras and same with the finance department...best dealership experience yet...thank you for a great experience!
After seeing the vehicle that I was looking for on cars.com at Livermore Honda, I called to find out if the car was still available. Moe assured me it was, so I drove 1 hour and 45 minutes to see the car. The price and mileage was amazing! Dan, Moe, and Q were so helpful and made the buying process simple and quick. I love my car!
Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
Kristie was great.
This was how car buying should be. We asked for a quote for a Mazda 6, went for a test drive - including a couple of alternatives and then purchased the car for the agreed price.
My only complaint is how long the paperwork takes.
third Acura I have owned. Like it the most.
by The Bird from Toledo, Ohio
November 15, 2018
Car is fun to drive . Handles well with great acceleration. Two screen information center is a little much. Have had no problems with it.
I had a rather poor experience here. I went because the 4.9 Rating on cars.Com and they had the best list prices for the car I wanted. I went there expecting a good experience and it turned into a 6 hour long ordeal. Within 10 minutes I was dealing with a confrontational sales man who insisted they need to run my credit for me to shop. I immediately asked to speak to the manager. This was the first shady thing. I requested a new sales man. After all I drove 2hrs there and didn't want to waste my time. So I decided on my vehicle and then came the negotiation time. They offered me 5000 under bluebook. Shady practice number 2. At this point I grab my stuff and was getting up to leave. The salesman kindly asked me to wait so I waited for one more offer which was still 3grand under blue book. I inspected the offer they had printed there was also like 5k in service contracts and extended warranties on there I didn't ask for. Shady practice number 2. They don't tell you the terms of the financing I had to confront them About it. At this point I told them I don't have time to play these games, I had already been there for 3 to 4hours, and to make a real offer or I'm leaving. I was pretty furious at this point. 3Rd offer came back with what I was expecting with one small correction they had door edge guards listed on the vehicle and they were not so I had them remove that charge. Even though this dealer ship list there vehicle prices as low on cars.Com they put dealer accessories on everything to boost the price back up. I will not be returning here and wouldn't recommend this dealer to anyone.
Reliable with bells and whistles
by Banner from Charlotte ,NC
November 1, 2018
I bought this car for the reliability and some of the electronics I was also looking for luxury and is visually weak in this area. Think it would be more comfortable for a taller person. Hopefully I will like it more when I get used to all the electronics. Need to figure out how to turn off the lane warning alarm. Very irritating
This was the second time we leased a car from this dealership, this time a CX9, and once again a fabulous experience from start to finish. We didn't want to spend a lot of time and they accommodated our wishes. Mazda makes a great car and this dealership adds great customer service. Zoom, zoom for sure. Thanks again Jose, Kristie and our finance guy, Zamir.
Laid back experience.
Cars are as is-what you see is what you get.
The van we looked at was missing some components and the CD player didn’t appear to work. No negotiation, just if you like it great, if not keep looking.
Sales folks are straight forward-no one is making a new best friend but they are courteous.
A luxurious ride
by Carlosr8 from Jamaica NY
November 16, 2018
This Car provides an excellent driving experience. Equipped with many great safety features and gives a smooth and quiet drive. Has everything you could want in a car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
A very good upgrade
by Ckchap from Atlanta, GA
December 20, 2018
I bought a 2015 Acura TLX to replace my 2004 Acura TL that I owned for 8 years and that had over 286,000 miles on it. The TLX was the SH-AWD with Technology Package and it was worth every penny! I love this car! It is a severe upgrade from the TL and I have had no remorse from this purchase. I am an Acura owner for life at this point!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Best one so far
by Jamadagni from Denver, CO
December 14, 2018
Rating on 0 - 10 ascending
Driving Experience : 9
Sound : 8 (comparing to the Lexus counterparts)
Steering : 9
Power and Engine : 9
Gear Shift smoothness : 9
Gas Mileage : 7
Interior Luxury : 8 (compared to its merc counterpart)
Interior Ease of use : 8 (I give this to any touch screen based controls)
Interior Premium feel : 9
Features : 9
Technology : 9 (I have the tech package)
Reliabilty : 9
Fuel costs : 6 (needs premium)
Oil change and maintainance costs : 9
Resale value : 9
Overall : 9
If I have to, I would own this against a lexus is250 easily and maybe even against the lexus es350.
I love this car. My only complaint is the set-up of the AC/Heating system. Most of the controls are on the touch screen display. I prefer manual buttons because I think it would be easier to change the climate while driving.
The TLX provides the modern day technology, class, dependability and quality for at a reasonable price. Every time I have told someone that I own an Acura they use adjectives like ?Nice? but once they see the car they are totally impressed!
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
We just purchased a 2019 RDX from Leo Lodin. When we arrived, we received the exact price he quoted us by email. He was fair, honest and the process was very smooth. Additional kudos to Truc, the finance person who was the most personable and decent finance person we have ever dealt with.
I recommend this dealer and especially Leo and Truc, this was the smoothest vehicle purchase we have ever had.
Luxury meets sporty
by Airjordan45 from Chicago, IL
December 14, 2018
After test driving many other sedans, I was amazed by the smooth but sporty ride and the attention to details inside and out. A truly beautiful car that’s fun to drive.
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