Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Reliable and Beautiful Car
by aaamanda_p from Stoughton, MA
December 6, 2018
I love this car. My only complaint is the set-up of the AC/Heating system. Most of the controls are on the touch screen display. I prefer manual buttons because I think it would be easier to change the climate while driving.
The owner, Reza, is a likeable and honest person, not the norm for used car dealers. He had the car I wanted, at the price I was willing to pay, and he never used high pressure tactics. It was a pleasant and satisfying experience, and I recommend this dealership highly.
Reliable with bells and whistles
by Banner from Charlotte ,NC
November 1, 2018
I bought this car for the reliability and some of the electronics I was also looking for luxury and is visually weak in this area. Think it would be more comfortable for a taller person. Hopefully I will like it more when I get used to all the electronics. Need to figure out how to turn off the lane warning alarm. Very irritating
Reza is the absolute best! My previous car was a total loss due to a wreck. I arrived at A-1 Imports and Reza was happy to answer all of my questions about the vehicle I wanted and he was a pro at securing the financing for me in light of my situation with the previous vehicle still on my credit. Reza was patient and went through the terms of the additional warranty that I purchased. The car was already priced better than I had seen at other dealerships. The follow-up service was great. I am happy to tell my friends about A-1 Imports and that I had the absolute best experience ever when purchasing a car.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
A very good upgrade
by Ckchap from Atlanta, GA
December 20, 2018
I bought a 2015 Acura TLX to replace my 2004 Acura TL that I owned for 8 years and that had over 286,000 miles on it. The TLX was the SH-AWD with Technology Package and it was worth every penny! I love this car! It is a severe upgrade from the TL and I have had no remorse from this purchase. I am an Acura owner for life at this point!
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Luxury meets sporty
by Airjordan45 from Chicago, IL
December 14, 2018
After test driving many other sedans, I was amazed by the smooth but sporty ride and the attention to details inside and out. A truly beautiful car that’s fun to drive.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
Acura= Quality and Style
by SRivas from Springfield, MA
November 18, 2018
The TLX provides the modern day technology, class, dependability and quality for at a reasonable price. Every time I have told someone that I own an Acura they use adjectives like ?Nice? but once they see the car they are totally impressed!
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
third Acura I have owned. Like it the most.
by The Bird from Toledo, Ohio
November 15, 2018
Car is fun to drive . Handles well with great acceleration. Two screen information center is a little much. Have had no problems with it.
Thanks to Easterns I am now a proud owner of my first car. Did not think I would be able to get something on my own but here i am. Thank You Phillip for answering all my questions and making me feel so comfortable my first time purchasing.
I recently purchased my new 2018 Passat from Karen Radley VW. I chose Karen Radley after viewing their selection and prices. They had exactly what I wanted and at a price I could not find locally. I was very pleased with the service I received while purchasing my car and extremely pleased with the service I received after the purchase. I drove 3 hours to Karen Radley VW and I would do it again. Thank you again Earnest Williams and John Hulme for all your help.
Best one so far
by Jamadagni from Denver, CO
December 14, 2018
Rating on 0 - 10 ascending
Driving Experience : 9
Sound : 8 (comparing to the Lexus counterparts)
Steering : 9
Power and Engine : 9
Gear Shift smoothness : 9
Gas Mileage : 7
Interior Luxury : 8 (compared to its merc counterpart)
Interior Ease of use : 8 (I give this to any touch screen based controls)
Interior Premium feel : 9
Features : 9
Technology : 9 (I have the tech package)
Reliabilty : 9
Fuel costs : 6 (needs premium)
Oil change and maintainance costs : 9
Resale value : 9
Overall : 9
If I have to, I would own this against a lexus is250 easily and maybe even against the lexus es350.
I needed to thank Kris Jenkins, Chris Henson, Rudy Walker, and the entire staff at Karen Radley for their high standard of professionalism and customer service.
The whole experience of trading in my current lease and starting up a new one was virtually pain free, and no pressure, from test drive, through to driving off the lot.
Staff and service like this is why I am on my third lease renewal with this facility.
I am very satisfied with the business and with the car, and would certainly recommend VW and Karen Radley, I will be back.
Sean Harvey is an excellent salesman, I truly appreciate his effort to get me into a vehicle that I liked, I appreciate his patience and that fact that he wasn't pressuring me into purchasing a car but more of making sure I could get what I was looking for!
Sean Harvey and the financial team had great customer service. They were very patient making sure they provided us what we asked for and made sure we left the dealer very satisfied.
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