Peter & Ahmad were FANTASTIC! My wife & I were considering purchasing an RDX, and their customer service convinced us that we were at the right dealership. They took the extra time to help us explore options, evaluate our trade-in, and stayed late to ensure that our purchase went smoothly. We can’t sing their praises enough - will recommend to anyone interested in an Acura to come to Pleasanton. It was worth the drive from Sacramento!
Most luxurious car I've owned
by Kimm from Cave Creek, AZ
October 22, 2018
I test drove a 2014 Mercedes C250 and the Acura TLX. The Acura won my vote hands down. I owned my last vehicle 13 years, looking forward to a long relationship with this beauty. Absolutely stunning vehicle!
I was looking for a truck and I was browsing through CarGurus and saw a Toyota Tacoma limited 16 for sale. Ron contacted me and I scheduled an appointment the next day. Ron, had the car ready for me to test drive once I got there. I brought my two sister along with me . Ron and I talked about the pricing and saw that this is the best deal(as it's at the lowest price on KBB). After three hours of waiting for different banks to beat my banks offer, my bank came up on top and purchased my dream truck. I would says the only thing that got me disappointed was that I paid 33k and had 1/4 of gas. I had to go to Ron and ask him if they forgot, but Ron told me that they don't fill up used cars. Ron did fill it up to half tank but I thought spending over 33k I would get a full tank. Besides the whole gas thing my experience was great!
Reliable and drive smooth
by Jperry from JACKSONVILLE
June 20, 2018
The car meets all my expectations,definitely a safe and beautiul car..i only owned it for 2 days but i like it already...wish the dealership would stand behind his products..
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Saved my life
by MiMac from Kissimmee, FL
June 10, 2018
Enjoyed the car and would still be driving it but I was in a really bad crash. It took multiple impacts and my wife and myself walked away. It was totaled.
Thank you Lexus of Pleasanton and especially Shaun De Guia for again helping us get into another beautiful Lexus. Shaun is the greatest salesperson ever! There is never any pressure, never any games, just straightforward get you into the car of your dreams finesse. It is quick and easy and most of all, painless. The other staff is always friendly, courteous and go out of their way to make their customers happy! The service department is great and I love the shuttle service to the outlets while I "wait"for my car. I am a Lexus of Pleasanton forever fan!
Best in Class
by Moon from Cherry Hill
May 11, 2018
Looks great, drives great, fast, smooth, safe, stylish, sporty with luxury! Comfortable, awesome sound system, easy to navigate and manage. Got all the bells and whistles!!!
Bought a used car. Came from out of town and drive 100 miles to dealer location. Everything went well with the purchase. Financing agent explain all the details of the sale. We felt no pressure and was dealt with honestly.
The car has met the majority of our needs. Super smooth and super quiet going down the road. Plenty of legroom for my boys as I am 6’3 and they are approaching 6’. The only two drawbacks we have found with the car are no rear charging outlets and I was surprised not to find an automatic trunk close feature. These may sound petty, but with all the tech my family carries around front chargers just don’t cut it anymore and it’s so nice with an arm full of gear to push a button and go on the trunk. Aside from those, we are really pleased with the car. (2016 TLX SH-AWD Advance)
Terry was respectful and listened carefully to my explanation of transmission problems. Hopkins and Acura were efficient in fixing the problem. At this point, my car runs fine. In addition, Acura extended part of the warranty on this car, which was not required, but is very much appreciated, and will assure that we will continue our longstanding purchases of Acura vehicles.
Love this car!
by Door2door door sales. from Dallas, TX
January 20, 2019
I purchased a certified used 2016 TLX V6 Tech Package from Scanlon Acura in Ft. Myers, FL about a month ago. The dealership was great, can’t recommend it enough. Best dealership experience I’ve ever had.
Now the car. I love this thing! It is beautiful, fast, handles like a dream and gets decent gas mileage for a V6. I’ve read some reviews about the V6 feeling “heavy”, I just don’t get it. This car will fly, especially when passing somebody on the highway. I already took a long road trip in it, from Ft. Myers to Dallas and averaged about 34mpg on the highway. Driving around Dallas I get in the mid to high 20’s with mixed highway and city. I did test drive a 4 cylinder which was fine, but I prefer the power of the V6. Gas mileage is only slightly less, and you get like 85 more HP. I would buy this car again in a second.
Convenient and pretty good service. Other than parts and service cost, I have experienced very good service at hopkins acura service center. Service is pretty good. One thing to say, please get the car dried after wash.
Very nice car, very good value
by wladyq from Skokie, IL
November 18, 2018
The car is very ice in every aspect. I enjoy driving it and I like to look at it :)
It gives you the same value you would expect from a BMW or mercedes but for a lot less money
We researched dealers in four states before buying our 2019 RDX. Hopkins Acura listened to our needs, was the most flexible on price and provided great service. We never felt pressured into making a decision. Our sales person, Pablo, did an excellent job, as did everyone we spoke with in the front office. We would definitely recommend Hopkins Acura!
Best in Class
by Kcmoviewatcher from Kansas City KS
May 28, 2018
I’ve have Car A.D.D. So I tend to change vehicles every few years; because of this I’ve owned or test driven an immense array of cars. The TLX offers more features and build quality than anything even remotely in its price class. I constantly compared the TLX to cars that cost a solid 10-15k more and only delivered a margin increase in one or two areas (the Infiniti had a more plush interior, the bmw performed better, etc) this lead me back to always feeling the Acura was best overall and provided the most bang for the buck.
Buying a car from them was quite smooth. They had many variations of the model I was looking for and were quite willing to show me every one they had in stock. They had posted sale prices online for some of the cars they had in stock but discounted others which were advertised at a higher price. Negotiations for the price were fairly quick. When signing the paperwork, there was the typical sales speech to sell me additional services but when I said I was not interested the sales talk stopped.
I had bought a different BMW from another dealer 5 years earlier. That dealer's service department gave me quite poor service. I often had to take my car back to them right after they serviced it. I checked online reviews and found Stevens Creek BMW seemed to have the best reputation. I had bought parts from the Stevens Creek BMW parts department and was quite satisfied with the experience.
I was seriously considering switching from BMW to Mercedes Benz but my experience with and the reputation of Stevens Creek BMW were enough keep me interested in a new BMW even though I have had excellent service provided for my old Mercedes by a nearby dealer.
The response from the salesman were very prompt and friendly. I received a couple emails about a Subaru, which I am still interested in I just need time to review my options and not 100% ready to buy just yet.
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
2016 TLX GREAT CAR
by Bob from Crestwood, KY
April 16, 2018
I love my Acura's. Purchased a 2016 TLX and once again Acura has produced yet another great car. Comfortable, reliable, plenty of room. The touch screen could be improved to provide fewer distractions while using.
I new what I was looking for and was glad to find it. I was hopeful for a better deal and found it difficult to manage an agreement with financial advisor. Fortunately after hours of negotiating all kinds of terms we came to understanding. I understand I choose a very special SUV, but as a customer looking for the best I expect the best deal. Sales representative did a great job showing me my car of my dreams with great knowledge.
Just a pure pleasure to drive and own
by LuckyCharm from Raleigh, NC
December 21, 2017
So comfortable, elegant and easy to drive. The car barely needs any care at all and it is a pleasure to drive.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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