The reason I bought my vehicle in for service at Ed Voyles is Al McGowan... I followed him here from Nalley Acura. I trust Ed, when it comes to his customers, he makes double sure that you get the service that you pay for, his integrity is what is important to me.
The plastic closure on the console armrest broke causing the top of the armrest to remain open and upright. I do use the armrest console to store items I use frequently, but it is never over packed. I contacted Ed Voyles' Acura service department and explained what had occurred and brought my car in for service. Samuel Neitzke was my service technician. After Samuel investigated the issue, he called the Acura customer service department and arranged to have a new armrest ordered for my auto. Samuel then called me, telling me that he had taken care of everything and that he would call when the armrest was installed. My sincere thanks to Ed Voyles Acura and Samuel Neitzke. I have always been impressed my the service at Ed Voyles Acura, now my wife, Suzanne says she had every intention of buying her next new auto from Ed Voyles Acura. Our Sincere Thanks, Richard and Suzanne Gomez
First time working with Nalley and it was a great experience. Chris was the ultimate professional and was very knowledgeable throughout the process. We will be looking for our next vehicle here also. Thank you again Chris and The Nalley Acura team!
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 4, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Friendly service in a low-pressure environment. The best part was that after we made our purchase, Jose still responded to a concern we had within minutes of our emailing him. Though the dealership had no requirement to do so, they made things right for us when we found a minor problem after purchase.
Last weekend, I purchased my third car with Acura Carland and I have to say, there has been a complete turn around here. Previous experiences had me not wanting to even step foot in this dealership, but I am SO glad I did! I walked in not expecting much, but not only were they able to help with concerns I had with my old car, they were able to get me into a new one that fit all of my needs. Thank you Robert, Jimmy, and Primevere for taking care of me and making me feel apart of Acura Carland. I honestly can not say enough amazing things about you all. I also have to mention that the service department is great as well. I had an issue with my apt. complex and parking the loaner car and Lakisha took care of it, no questions asked. Thank you again Acura Carland!
This is my second car purchase with Acura Carland. Very pleased with purchase, customer service, and overall car buying experience on both occasions. Definitely will be back again if in need of another new vehicle.
Went in to view a used BMW and the salesman was very personable, showed me the vehicle and I was able to get a good impression of the car. The salesman was very friendly and professional and was not a hard-sell person and I left with contacts for following through if I needed. I would return to this dealership if I wanted to pursue buying. Recommend this dealership as a professional place to do business.
At Acura Carland it is obvious their mission is to look out for their customer. The personnel are always friendly, polite, and professional. When I have to go there for any service I am never stressed because I know it will be a pleasant experience. The lobby area is comfortable and clean so I usually just wait for my vehicle to be serviced.
I love this dealership! The entire staff is very friendly and also very knowledgeable! I had the absolute pleasure of working with Jason Ford, he is a true people person, great listener, has a very strong work ethic and worked really hard to get me exactly what I wanted. I had very high expectations and he rose to the occasion and exceeded my expectations. I would definitely by another vehicle from ALM Kennesaw via Jason. The perfect match!
Well recommended! I had a price and in mind and they matched it! I would deal with them again any time! T was worth the drive from Alpharetta.
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