The service staff are great! The complimentary car washes need some improvement. I requested to have in between my driver side area vacuumed and yet again it wasn't done. I still had bird poop on my car after my wash. These are the same issues I always have coming here. The service staff are awesome! They need to work on better "complimentary " car washes.
This is a full service dealership from front to back end. Professional, honest dealings and great follow up by the sales managers. If you are going to buy an Acura, this is the ONLY dealership to work with. I've had two leases from this dealer. You can rely on excellent service, and professional care.
I am writing this review for a service visit I made to Acura of Boston. I had luckily saw that the drive belt on my MDX was torn and brought it in as soon as I could to have repaired. It was a Saturday afternoon and Bob was able to take my car in and provide me a loaner for the rest of the weekend so that I didn't have to continue driving my car. The car was serviced and Peter helped me get my car back on Monday. I had some concerns with the pricing delivered over the phone and had a minor issue with the way the car was returned to me, but it was all addressed and I had a conversation with Nick Dota the GM at the dealer regarding everything. At the end of the day, I learned how the miscommunication happened and it could have been a minor error which Peter had no control over when he priced out the repair to me on the phone. It would have been correct when I showed up. I'm glad that Nick the GM stands by his employees and am very pleased with the outcome. Will definitely return for my repairs.
I just purchased our second car from Ed Martens in 2 years; and he was just as helpful, courteous and considerate as the first time. The process was handled very smoothly, and Ed surely went out of his way to help obtain the needed signatures as my wife was unable to visit the dealer. I would certainly look to Ed again for a car purchase.
This is my 5th Acura with Herb Connolly in Framingham....that says A LOT! I've always been treated well and the entire staff are professionals and friendly. Hands down best dealership around!
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