I visited Rick Case Acura because I was looking to lease a 2018 RDX. My salesperson was Kimberly and she exceeded my expectations in her knowledge and willingness to deliver great customer service. She provided a proper presentation that allowed me to understand the vehicle's features. I decided to do the lease and then comes the hard part for me and that is the negotiation. Kimberly and the Sales Manager were great to work with and assisted me in getting a good deal. I picked up my RDX the next day and the process was smooth. I was introduced to my service contact person, the service manager, and the cashier. I could not have been more pleased with the entire process
I???ve leased 5 Acura in 8 years from Palm Beach Acura. These guys work hard to get you where you need to be financially. There service is impeccable. They do everything they can to make the process of leasing or buying a car easy for me. The only issue that I ever had with any of these cars was a dead battery. Once I got a jump they replaced the battery for me in less than a 1/2 hour. I live much closer to another Acura dealership yet I continue to drive up to them because I find them much more professional....
Fabulous experience again three years ago was amazing. Three years later it was a simple as the first three years this makes car leasing a beautiful experience Mark Gawerecki as a sales person makes life very easy everything he promised was delivered. His fellow workers and management team at the dealership all follow through with his great leader ship thank you
I saw the 2019 RDX on a commercial and decided to go to my nearest Acura dealer, in this case Palm Beach Acura. All I can say is that I am so glad this is the place I walked in to. Their customer service is beyond great, made me feel like home. Thanks to Antoine I am now on my new 2019 RDX.
Not enough words to describe the kind of professionalism Mr. Ron and Mr. Scott had for my wife and I, by helping us get into a 2019 RDX . The entire process was lightning fast, while maintaining the highest level of customer service and customer satisfaction. They made it a mission to go above and beyond by covering all questions and concerns we had during the purchase of our vehicle. At Acura Of Pembroke Pines you will find the best staff of professionals willing to help you every step of the way.
My experience in this dealer has always been great but yesterday I took my car and they surpassed their customer care, seriously I was treated like family. Sari Medina and Lenny who check out my car to estimate what was wrong with my door. Honestly they explained everything so well, I know this is going to sound crazy but there was nothing wrong with my door and I was not charged anything. I have never had this happen where there is so much honesty in a car dealer. I highly recommend this Acura dealer, you can't go wrong. Thank you for your kindness and customer service.
Robert was fantastic in all aspects of seeing that my car was repaired within only a few hours as he knew I needed my car back by the afternoon. He arranged for a person to take me to work and to pick me up to get back to the dealership to get my car. He was very personable and alleviated my fear of getting the car repaired in time.
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