This is my second time getting a car through Pohanka and Yong Kim really made sure I got a top notch deal on a higher trim that what I anticipated. He is very knowledgeable as a senior level representative, sincere when helping his clients and is now my go-to salesman. He made my second experience even better than the first. He also made sure I got a great deal on their maintenance package with Flip, who is also super friendly and made my experience enjoyable. Pohanka provides absolutely outstanding customer service and I can confidently say no other dealer would beat them in the area.
I have to say I am little disappointed that I have to redo this review. Ali did a tremendous job and I stated just how happy I was in the previous review that you rejected for lack of wordiness. That???s frankly silly. In any event, let me state once more and for the record that he did an exceptional job in providing the highest level of service. We got a great deal at a fair price and we couldn???t be more pleased all thanks to him.
Excellent buying experience, no pressure sales. Jong was knowledgeable and clearly answered all my questions and guided me to choose the right model. This is my third Acura I purchase and will recommend Pohanka Acura to all my friends.
Yong Kim, Elizabeth Fraiser and Philip Carleton we???re friendly and helpful when we came in to look at a care we had seen online. Yong Kim was very knowledgeable and helpful as we test drove the car. Thanks!
First came here after moving from San Diego to have my 2016 MDX serviced. I was in awe of the service I received. AMAZINGLY OUTSTANDING is putting it lightly. They serviced my car, inspected it, safety inspected it etc and gave me a new car to drive while my car was being serviced. They called for each and every permission to go forward with service etc. Best service I've EVER received hands down. Fast forward about 2 months. Learned of the great deals they had going on for end of the year. Received an immediate response from Yong Kim after emailing of my interest in buying, outstanding and professional he is, I went in, was automatically greeted by Elizabeth Frasier another amazing professional and she stayed with me for the entire process. They close on Sundays at 5pm she was there until 730pm making sure all went smooth. Deal maker Tony, great honest guy, Ray in financing, simply outstanding. I drove 3 cars and no one had any issue with it. So extremely helpful and they just do everything in their power to see you happy. Extremely willing to work YOUR deal. I absolutely LOVE POHANKA and will recommend them to all!!! THEY ROCK!! 2019 Acura MDX SH-AWD Advance Pkg MDX....LOVE IT!!!
We had excellent car buying experience from Pohanka Acura. Asad Ali contacted us, understood our needs and was very helpful in identifying the right car for us. We traveled from out of town, Ali prepared all the paperwork and we were able to finish buying in less than hour. I would highly recommend Pohanka Acura, especially Ali.
Bought a used car from their loaner fleet. They had to fix some scratches and did the 182 point Acura certification inspection. The car was absolutely perfect. The buying process was completely painless and the negotiation went smoothly because I did my research online. I got a decent price for my trade and ended up paying what I wanted to. Omar was a fantastic sales person to work with!
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