I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
Found the 2012 Toyota Highlander on a Cars.com search. Contacted the dealer and was responded to immediately. Arrived at the dealership and was met immediately and shown the car which was as described. It was immaculate and dealer had mounted new tires and new brakes. Jesse completed the sales process in an efficient and thorough manner, making sure our questions were addressed. The finance dept. arranged the financing rapidly through our credit union online. The whole process took about 3 hours including test drive. So far I am very pleased with the vehicle and very pleased with the treatment we received at Scanlon Acura.
This is my wife's and my 3rd car from Scanlon ( my first, wifes had 2). We walked in and were greeted with a smile. Best part was Sam Oris de Rao recognized us from 2 years ago! He helped us 2 years ago and immediately wanted to ensure we got the best deal out there. He knew we just added to the family and money was tight. He went above and beyond to make sure we got an amazing deal on a new 2019 MDX. They truly take care of their repeat customers, and I know I will be back in 3 years ready for another great experience. Thank you Sam and the Scanlon Team!
The best car buying experience of my life. The salesman, Mike Messina, was polite, informative and definitely not ???pushy???. He let me go through the shopping and buying process at ???MY PACE???. I???d recommend Mike and Scanlon Acura to anyone in the market for a new or used car.
I have always found car buying to be stressful! For once it was far from it. Sam helped us achieve what we wanted without any haggling or stress. Great service! I will continue my car purchases with them!
From the start to the end Michael Messina our salesperson was great. Made the experience easy, friendly Got a fantastic deal and had a great time doing it. Would highly recommend Michael. And Scalon Acura.
We were interested in a pre-certified vehicle listed on Scanlon's website. The questions we submitted on the internet were promptly and completely answered by Zander Micevski. At our meeting with him he answered all of our questions fully and in a manner that was comprehensible to us. There was no quibbling or back and forth as to the price of the car we were looking at or the value of our trade. Zander was professional and did a great job in describing the vehicle that we were looking at. At no time did we feel pressure. Settlement with Mark Giulano was quick and rrelatively painless. Overall a most satisfactory experience with what appears to be a very well run organization
I knew what I wanted and I articulated that to Bob. He found the exact car I wanted, took me for a test drive & put the numbers together at my request. He asked the right questions but was not pushy in any way. I had the info I wanted to consider my options and when Rico contacted me a little while later and we were able to put it together. 2 days later I drove off in my new Acura! I???m in sales and these guys are great all the way around. I highly recommend them and will be back in the future for sure!
Norman made my car buying experience quick and easy. He is extremely knowledgeable about the product. I was torn between two models and he allowed me to take my time with each one to ensure I was happy with my decision. Marianne made my paperwork a breeze. I will definitely recommend Naples Acura to my friends and colleagues.
Norm Johnson made moving from an RDX to an MDX easy. He was very knowledgable and wanted to be sure we were happy with our selection. Marianne Sullivan made dealing with the paperwork a breeze. The entire staff at Naples Acura made the experience very comfortable.
We were on our way to the Lexus dealer to trade our car and get a new one . Decided to stop in to Naples Acura. The staff was so professional and low key that we decided to save ourselves a trip and bought an MDX. I had not owned an Acura to this point. I was a loyal Lexus owner - but this dealership offered a highly competitive price, professional dealing and literally no pressure. They wanted to ensure that we were happy. Norm, our salesperson, kept us up to date throughout the process. I know we will be working with him as we progress through Acura ownership. I would highly recommend this group. They also had great inventory and got us the exact car we hoped for. Everyone introduced themselves and welcomed us to their facility. They also have good snacks - LOL
We were able to get the price I wanted to pay for the car.
by tigerfan from DealerRater.com
November 5, 2018
Norm Johnston is the ultimate professional He is easy to work with and was very patient with our questions. He delivered the car to our home and spent 90 minutes teaching us what we needed to know to enjoy everything the car has to offer.
We recently purchased an Acura RDX from Naples Acura. Our salesman was Norman Johnston. Our whole experience was wonderful! Norman was very kind, courteous and knowledgable. I would highly recommend Naples Acura to anyone looking for a quality car and please ask for Norm. You won't be sorry.
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