We came to carmax after looking at a few cars at other dealerships. We loved that carmax doesn't have any hidden fees. Spencer, in Warwick MA, was amazingly helpful and we are so grateful to have worked with him! Thank you so much.
I bought a slightly used Honda HRV and I love it. Ara was nice to me the whole time and very helpful even though he was a newer employee. The managers and service department were very helpful as well and Alex the delivery guy was super friendly and helpful too. Ask for Ara next time you???re here!!!
We recently purchased a vehicle at Herb Chambers Seekonk for the first time. It was a great experience at this nice looking dealership. The staff were friendly. Bruce Reis, our sales consultant, was very courteous, knowledgeable and thorough. He answered every one of our questions in detail and made the purchase smooth and easy. He followed up after the purchase to make sure that everything was satisfactory on our side. We truly enjoyed the customer service from Bruce. Our service coordinator Kevin was also very friendly and patiently helped us set up all the features of our car.
Finally a smooth & painless Auto buying experience!!
by Kdrumond76 from DealerRater.com
December 4, 2018
I cannot thank Ryan & this dealership enough for making this purchase as easy & seamless as possible. So far from start to finish this has been a great experience. Ryan is very easily assessible, knowledgeable and friendly. He gets back to you immediately and even has checked up multiple times with me post purchase to make sure I knew how to work the car???s features & if I was happy. Even when I was unable to locate my title it was not a problem, i was out of there in record time. I would with out a doubt purchase another vehicle with Herb Chambers after especially after the horrific experience I had with Balise Honda on the last purchase. I still cannot believe how fast I was in & out of there, even though this dealership was extremely busy , this is how a car purchase should be!
I recently made an appointment at Speedcraft Acura to have my passenger air bag replaced. Overall, my experience was top notch. I will definitely be back for future service or to purchase my next vehicle.
We bought a brand new 2019 7-passenger Hyundai Santa Fe V6 w
by Ron from DealerRater.com
November 4, 2018
It was exactly what I was looking for I love the color I love that it has dual exhaust and all-wheel drive I had a 2004 Hyundai Santa Fe brand new I got 15 years out of it and traded it in for this one I've had it for 6 days now and completely satisfied with it it does everything I expect it would and my salesperson Ron Webb is a great guy I would have anybody see him he took care of every need that I had and then some went out of his way to take care of my needs very polite nice guy if anybody goes to buy a Hyundai I would suggest to go see Ron Webb the dealership itself was very good had no issues they took care of all of my problems also as soon as I went down there no waiting I hope whoever is reading this takes it seriously and have a great day
I purchased a car from Ron 8 months ago and I loved my car. Sadly I was in an accident and my car was a total loss. Ron was able to find me an upgraded version of my car for a few bucks less than I was paying for my base model.
I went to Barry's already knowing what car I was looking for. Scotty made it very easy and quick for me to take it for a test drive to see if it was what I was looking for. Once I made the decision that it was what I wanted he handled all the paperwork and I was able to drive it home that day.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
Shortly after purchasing my Range Rover from Done Deal I brought it to their service department for the installation of running boards. The price quoted was quite reasonable and the work performed perfectly and in a most timely manner. From the dealer management through my salesperson to the installation mechanic I was treated most prtdonally. The work was performed most professional. And the final cost was exactly as originally quoted. I wish there were more than 5 stars available to rate Done Deal, every aspect of this company is highly recommended.
Smooth and friendly customer service. Steve was very knowledgeable about the cars and listened to what was important to me. I would be glad to recommend my friends and family to him!
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