What an amazing experience! My son found a car he wanted and we had financing through our credit union, however, they only do 90% loan to value. We walked in and told Matthew where we needed to be on price and he made it happen just like that. We had been told by 2 other local dealers that 90% was ridiculous and they couldn't meet us.
On a personal note, Matthew is an AMAZING person. He was responsive to our request and even drove the car to our mechanic to let him check everything out! He really went the extra mile, even coming in on his day off to seal the deal. I know other dealerships who think they are where relationships happen, but that was not the case, Honda of Bay County has my business from now on!
Was looking for a chevy equinox and wanted to trade in my 05 cadillac deville base model. My car is in great to mint condition with 144,646 mileage everything stock as bought in 05 of showroom floor. But because I am a fry cook they seemed to believe that maybe I couldn't afford the car and tried to talk me into a number of cars I was not interested in. And I ended up leaving and not going any further than verbal discussions about cars I don't want. I'm sorry but part of sales and customer service is to make sure I'm happy regardless of your opinions on the matter. And I won't state the man's name because I'm sure he needs his job. But to you sir and anybody else on the staff that does this please remember I'm the customer and you should listen to me and what I want. Because I wasn't in the market for a car for you. I wanted the car that would make me happy. Not coat your pocket better or get the garbage of the lot To make you happy. So please listen to me.
These folks are great! Friendly, polite, very helpful. Found a part missing days after the deal was complete and they found a replacement and gave it to me, no problem!
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