Had a great experience at Rocky's Auto with Vinny and Gene.
Atmosphere: 5/5 - relaxed with no pressure sale tactics.
Service: 5/5 - answered all of my questions, including going above and beyond by calling the previous servicing dealership to get more information on the car. They were also patient with allowing both my wife and I to drive the car separately and be completely comfortable with the purchase
Value: 4/5- Gave me a great price for trade in and the car I bought was priced fairly. They also have a great network of banks for loans. I was able to get 66 month 2.99% financing, which is about as low as it gets for a 6 year old car.
Overall experience: 5
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
I bought a slightly used Honda HRV and I love it. Ara was nice to me the whole time and very helpful even though he was a newer employee. The managers and service department were very helpful as well and Alex the delivery guy was super friendly and helpful too. Ask for Ara next time you???re here!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Donny has been amazing. There has been many car dealerships that I’ve been too and Donny is the hardest working most honest man I’ve ever met. Ask for Donny
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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