I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
The service from Nick starting from the time I walked into the dealership was outstanding. He is wicked smart about BMWs and explained everything in a professional manner. I will definitely purchase my next car from him.
Great Experience, Dean is a first class guy, he's not high pressure, very detailed and knowledgeable, this is my second purchase with Dean. Susan was also awesome in reviewing the car features. Overall leasing process was less than 30 minutes!
Everybody looks for different things while purchasing a car. My biggest pet peeve about most dealerships is they want you to buy TODAY. Dean Stathes answered my questions and most importantly didn't pressure me for a sale. I did my homework and now I'm the owner of a sassy, seaside blue, convertible 230i and I'm thrilled.
The service department is excellent! They are friendly and make me feel welcome and like I can trust them. Steve in the service department always gives me everything straight up , no run around, no pressure, no pressure sales, I totally trust Steve!!!! Would highly recommend Woody Sander Ford'!!
Paul and all the team at the BMW store are all first class folks. From my initial email on availability to closing the deal in a timely manner the entire staff was professional and overwhelmingly helpful. I have never had a dealership experience like this before! Way to go team, keep it up.
Ali Clarke was awesome, down to earth, and I felt no pressure from her that I HAD to buy and I ended buying a beautiful used Nissan from her. She is great and made my car purchasing experience memorable and exciting. I’m so happy with my new car and very appreciative of her help and patience with me.
The rest of the staff I had contact with were all very friendly and welcoming. Every greeted me with a smile and made me feel like a valued customer.
In addition to Land Rover vehicles being amazing, the quality of people, their knowledge and their service at Cincinnati Land Rover in Blue Ash is the best you could ask for from any dealer. It is an incredible group of people. Hands down the best. Honest. Sincere. Professional.
This dealership was top notch! From the beginning, Walt welcomed my husband and me with open arms and not pushy sale tactics.
Tyler (sales) went above and beyond to make sure we purchased a family vehicle that was in our budget and meet our needs (& wants). Steve (finance) gave us clear direction on our options, answered all our questions. We felt like no information was ever hidden from us. The process was absolutely painless even with a toddler in the room! Given the fact this is a family-owned company, we truly felt like part of the family as we drove away! Thanks, Kelsey!
We have used this dealer many times. We have bought new, and leased. We have NOT always agreed on everything, but I know they listen and their goal is to give you exactly what you need and want and sometimes they have admitted when they were wrong(and they are human). We have received quality cars with an excellent repair service and I love the friendliness of many of the people I have dealt with at Kelsey. If you need time, they give you time, if you need something in a hurry they are there to help in your time table. I am NOT sure why everyone wouldn't give this dealer a chance to find the car you need & want at the price you can afford. I am happy with this dealership and it is always the first place I think of when needing a car. Mike Kelsey leads a GREAT team!!
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