A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 31, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
I arrived to the dealership with my mom and dad in tow, under the assumption that I, a young guy out of college, would not be taken seriously. When I walked in, I was greeted by Stan, who asked me what I was interested in. I told him I was interested in an Alfa Romeo Giulia Ti Sport, so he found one from the lot to let me test drive one. Throughout my visit, he was very friendly. I hear about all kinds of stories online about bad dealership experiences. Give a thanks to Stan for making a great experience for me!
I enjoyed visiting Fiat Lakeside, they have a nice lounge area and Stan (sales agent) treated me respectfully. I drove a couple of cars before making my final decision, no rush i was told, so i took my time to test them even in the highway. At the end, i got a good deal for my truck so i didn't have to look anywhere else for a used car.
I was treated with courtesy and respect. Those persons that I dealt with were both knowledgeable and very helpful. I had some initial trepidation going by myself, a female senior citizen to buy a used car. My concerns were completely unfounded. I could not have had a more positive experience. As an added bonus, I was able to share military experience with Stan.
On my last purchase of a vehicle, it was years before I found out how certain things worked. Well, not with my new 500x!! The day that I picked up my car, the salesman was so helpful in teaching how the car works and functions. I walked out very knowledgeable about all features on the 500x! (Stan was the person that sold me the 500x, but there was a different guy that explained the features...I am so sorry that I don't remember his name!)
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I contacted this dealer even though they were 5+ hours away after local dealers ignored, were super slow to respond, or didn't pay attention to questions on my internet request. Within 5 minutes of contacting Lakeside, I had a call and an email from David LLewellyn, who had read my "lead" and answered my specific questions. He was the first sales person to do so and I wanted to do business with him. He was also eager to help with my trade from a distance, another part of the transaction other dealers were reluctant to do. We worked out the deal ahead of time, and he was good at letting me know everything I needed to in order to buy a car in a different State. He was also very clear about all the figures and sent the extra details I was curious about. When I arrived at the dealer to close my new car cleaned and ready to go. They were well prepared, and if I'd been in a hurry I could have easily been in/out in less than an hour. David Holder was my finance guy, and I found him to be very friendly, not pushy, and he too was well prepared. Every part of the transaction was exactly as presented before my journey to Detroit. Other employees also seemed so friendly. There were a couple other sales guys on the floor who had a smile and were easy to talk to. The place has a nice family-like atmosphere. I was willing to get up at 3:30 am and do an 11 hour round trip because of the service these guys provided. If I lease another Alpha Romeo in 2 years I will not hesitate to do it again.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.