Great process and product
November 5, 2018
Although I was dreading the experience of having to buy a car, Tim and Ramil made it really easy! I was internet shopping late on a Saturday night, and having found a car that I wanted to check out, I used the "Text Dealer" option (not actually expecting a response until the next day.) About 5 seconds after the automated text response (i.e.- "we're closed, but we'll text you back during normal business hours"), I got a text from Tim. He checked to make sure the vehicle I was inquiring about was still available, and then set up a time for me to meet with a colleague the next day, since it was his day off. I was very impressed at his friendly demeanor & promptness, at 10:45pm on a Saturday night. I ended up working with Ramil, who was also fantastic! He helped answer all of my questions, and made the process SO smooth and easy! I'd driven quite a few cars in the past few weeks while shopping for this car, and Ramil was the only guy to 1) offer a SOLO test drive, and 2) not try to upsell me on some other/newer car. Those two things made SUCH a difference for me! During the paperwork process, when he reviewed all of the optional products (extended warranty, gap insurance, etc.) he was very informative; highlighting the benefits and calculating the monthly cost of each, yet he wasn't pushy about selling them. I felt like he genuinely wanted me to find the right vehicle with the right options... and that is a RARE thing in the car buying process! I'll definitely recommend Auto City to my family/friends. Thanks again Ramil!