Everyone who helped me was great. They were nice, informative, answered all my questions, not pushy at all. Just helpful. It was probably the best car buying experience in my many years of buying cars. The whole buying and financing process was smooth and easy.
Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and concern in the issue I am experiencing. She took additional steps by asking and giving the technician to researched my car before providing me with the analysis report. She also concern of my daily inconvenience when she has to hold my car, she contact me and ask if it would affect me. She also offer a loaner after i expressed the inconvenience. She also concern of if I am able to afford the service too. She is willing to work with me by rescheduling the service so my extended warranty would cover the service. Due to her genuine concern and accommodation, we decided to keep our car and might come back to purchase the E-Tron. We will see how the service on 12/3. Thank you.
I contacted this dealership and received an immediate response. I live on the East Coast so I was interested in shipping costs for the car - I got an immediate response. Easy to work with. Everything you'd expect from Audi.
Arlene was excellent! She was extremely professional in all aspects. The dealership was impeccable and the customer service was top notch. Arlene went above and beyond in every aspect of the car buying process! I highly recommend HB Dodge!
I purchased a used vehicle via the internet. I flew out to California to finalize the paperwork. The team did a great job on resolving an issue that occurred during the finalization of the sale. I highly recommend this team.
Great dealer , friendly staff , very clean both inside show room, & outside. Syed Ali, was great to work with, did his very best to close deal .
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