Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
I went there to purchase a car. They made it super easy. I was in a test drive without a salesperson within 5 minutes. It was a high quality car. No pressure needed. The car sold itself and it was priced to sell!
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
Our salesman was Wayne Clarke, and I have to say it was the best experience I have ever had. He was very personable and knowledgeable. He was never pushy and was very accommodating. Overall all lt was a great car buying experience.
Went to Audi to see what the best option for us would be. Dallas Hagman assisted us for a few days while we made up our minds and helped us see that our best option would be to turn lease into a purchase, Thank You Dallas for your patience,
Great service, nice showroom / knowledgeable staff
by William Lynd from Albany
December 1, 2018
Audi Albany is a first-class place to have car serviced. Beautiful, clean shop. Work done right the first time. Great service, nice showroom and knowledgeable staff - not sure what you could ask for (well I guess you could ask for lower prices, but dealers are known for their low prices LOL).
Expectional service team. Audi Albany has been servicing my car for the past four years. During that time time theyve changed ownership and the service has only gotten better. I highly recommend them for you Audi service needs.
Tommy the lead in the Albany Audi service department provided very personal service for an intermittent and tricky issue with my 2015 A4 engine. Samantha provided great service and the lead tech Mike went out of his way to support diagnosis of the issue. Tommy was very understanding and I really grew to trust him and his judgement.
The customer service is what brought me in to Tracy's. I had heard such good things about their many deals, their courtesies, no-pressure, I was not disappointed! They seemed like friends the minute I walked through the door. I can't say enough. I will keep purchasing my VW from Tracy!!!
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