If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Pretty car but
by Anna from Pasadena Maryland
January 11, 2019
I bought a 2016 A3 convertible premium plus package. While it is very stylish and pretty car. Inside there is no voice activation and Siri on apple phones gets shut off every time phone syncs to car . Also no power seats. It was A pricey car for the little options you get. Performance and style are the two big winners with this car.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Minimal features but does the job.
by Justin from EL PASO
December 29, 2018
This car has minimal features but the performace exceeds my expectations. The pleasure of driving it is amazing for a entry level luxury car. Also the car is quick for a 1.8L engine, gas saver etc. I love this car.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Great car so far! I love it!
by Wiley14 from Cape Coral, fl
December 21, 2018
This has been a great car since I have bought it. Performs very well and looks great. Gas mileage has been spot on. Very clean and sporty lines.
Raphael Tucker was amazing to work with while I was buying my car. From the first time he called to talk to me about the idea of buying a car he was professional, caring, and kind. Then when I was test driving cars and asking a million question he was patient and reassuring. By the end of the experience I had fun working with him and LOVED how Carmax takes care of people. I will forever be a Carmax buyer and I will totally be seeing Raphael Tucker again. Can't wait to tell everyone I know to go see Raphael Tucker.
Consumer Ratings 5 Stars
by D.Franz - Audigirl from Southampton, NY
December 10, 2018
Inside and out this car was sleek, stylish and offered a range of amenities and comfort. Quattro all wheel drive made driving capability safer and more reliable in winter weather conditions as well as in rain and wind. Love the interface and technology Audi brings to the forefront! Looking for my next car to be another Audi. Highly recommend as an entry level luxury vehicle!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Noeflo from San Antonio tx
December 4, 2018
Excellent looks inside and out drives with comfort. Also inside everything is digital caught my eyes. This car will change the way you live.
I would say best audi model yet!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Best car I have ever owned
by Smoothape from Atlanta, GA
December 2, 2018
I love this car. I upgraded from a Hyundai Veloster - I prefer small to mid-sized cars and this was the perfect size for me. I spend about 75% of the time in the car alone, but have drive over 600 miles each way on a trip with 4 total adults and there is more than enough room.
The car is very responsive, has all the gadgets I need - may I need some more cup holders.
I don't see myself selling this car anytime soon - I usually get a new one ever 3-4 years, but this is a keeper.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
True driving performance
by Gusto from Fleming Island, Florida
November 24, 2018
Great front seats for 2, with a small rear jump seat ok for a couple of young kids or dogs. This A3 has all the options and is an absolute blast to drive.
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