The entire staff was extremely helpful and made great efforts to ensure my experience was top of the line. Everyone represented Audi well and made sure to enhance the feeling and luxury of not only the vehicle, but the brand. Everything from the presentation to my treatment was in a grand scale. I had filled out a credit application early in the morning before the shop was even opened and within minutes Johnny Azoulay, the sales manger, and Brian Sarabia contacted me. The entire staff knew I was on limited time and did everything possible to expedite my purchase and trade in; by the time I got to the dealership, everything was prepared. Jeremy Bullock was in front of the dealership waiting for me to greet me, which was a nice surprise. He and Johnny made sure I was well taken care of throughout my time waiting. Everyone treated me with open arms and communicated every detail. They met every expectation and went above and beyond, in my opinion. Pablo was very helpful and ensured I understood everything about my contract. Throughout my visit, every person that was working with me ensured I was confortable and checked if I needed anything whatsoever. They were cognizant of my time restraint so made sure to update me on where everythig was during the process. I was able to purchase the car I wanted within an hour on a really busy day. I would return for another future purchase hair because of these guys!!!
Happy Audi Owner
by LKriegs1 from Bloomington
December 29, 2018
This is my third Audi and with that have realized I am an Audi driver - I don't think I will ever own another brand!
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Audi A3 Premium is better than I thought
by Geneelder from San Juan, TX
December 31, 2018
This car met all my needs. Good leg room in the back for a small car. Excellent gas mileage and extremely comfortable with more amenities than you would expect at the price point.
Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
Love the Audi A3.
by Mb from Tampa, FL
December 27, 2018
This is my second A3 of this model gen. Seems faster than my '16 even though both it and my new 2018 have the same specs . Probably the new tires and clean engine and fuel system.
This isn't just a VW rebadged either. It's high class interior and exterior quality and design yet still let's you be a kid with ample low end power and speed. No VW less than $40k comes close to the quality build nor do you get the luxiry car service when taking your car in for service or when you just need something fixed. And this car isn't even close to $40k if you know how to buy cars with the inernet.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Time to enjoy
by Drw17x from Lakeland, FL
December 16, 2018
Finally bought the car I have wanted for some time. Have wanted another convertible for a while now .... and now I have it. Enjoying the prestige that comes with Audi. Could not have believed the performance and file mileage that this car has.
Great service but unfortunate no coffee or pastries were offered like in the past!
My second A3
by Joxie from Pittsburgh, PA
November 23, 2018
My new 2018 A3 is updated since the 2016. I love the small yet noticeable changes in styling. The pickup is great! I got the heated seats, a wonderful luxury in winter. An easy to drive and easy to park car!
We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!
Most reliable car I've own
by Fernando from San JOSE
October 26, 2018
This car it is amazing. There is a lot of things that this car have that makes it look sporty and comfortable. When buying a new car I reccomend to visit an Audi dealer.
We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!
Best car I have owned
by RWB0013 from Covington, GA
October 21, 2018
This vehicle is incredible. I am so glad that I was able to test drive and then Peru chase it. The dealership made every step of the process quick qnd easy.
Excellent service and easiest car buying process. I was looking to upgrade my A4 to an A6 and purchased a used A6. I worked with Alex( Asef) who was very attentive to the details that were important and pleasant to interact it. The process was swift and painless. Alex is great!!!
100% satisfied with car buying process and the purchase.
Handling, quality and Style wrapped in Quattro
by inlinesix from Tulsa OK
October 19, 2018
The A3 Quattro is more than a GTI in a suit. From the quality leather to the legendary Quattro AWD system you get a delight.
The 2.0Turbo along with the DSG power this car along your commute or a windy mountain road. Some reviews claim 0-60 in 5.5 sec. I believe it. Sport Luxury.
Service at Keyes Audi is always a thorough and pleasant experience. Blair is responsive and quick to keep me updated on details of my service visit.
Super reliable & fancy
by Francisco Orozco from Maple Grove, MN
August 26, 2018
The car met all my needs and it is ideal for my trips across the different states in the U.S. I also enjoy feeling, testing the engine and the features included in the car
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