Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
We are new parents, with an eight-month-old baby, looking for a reliable car. Our experience at Diamond Auto Sales has been exceptional. Julian Jones showed us around the lot and was incredibly friendly and knowledgeable. When we came upon on a 2004 Mercedes Benz E320 Wagon, it was in the midst of getting the suspension repaired. We were impressed by the low-mileage and spotless interior. The price was just above blue book, but it was in beautiful condition. We had auto financing set up with our credit union. Julian jumped through all the hoops the bank required and worked patiently with us throughout the process. The truly exceptional part of the experience was when the airmatic suspension system was showing signs of a leak. Diamond Auto Sales replaced the entire suspension system. We also had a list of small repairs that had been recommended by another local repair shop. And while the mechanic at Diamond was fixing the suspension system they also took the time to take care of a few of these small adjustments (just because we had asked) and at no cost to us! We were overjoyed and so grateful. Julian took pride in making sure that we were truly happy with the vehicle. We really appreciated the integrity, responsiveness, personal care and attention we received at Diamond. Thanks, Julian!
Ricky gave us quality assistance to find our next car...AN SUV !!!!We are ready for our move to Montana, all seasons to go...especially the SNOW!!!!
We love you Ricky!!!! Thank you for making sure we will be safe when we drive.
With Warm Regards,
Christine & Jim
We came in to just test drive and drove away with a beautiful new Q5.
My wife usually decides what she wants then flees to let me work out the details, but Ricky Quintana our salesman was so friendly and easygoing that my wife never left. Ricky was very knowledgeable when it came to the vehicles features and answered all of our questions fully.
We received a complete tutorial on the vehicle systems the day of the purchase and then Ricky met with us again a few weeks later when we had more questions.
This is the second vehicle we have purchased from Audi Marin and both experiences were exceptional.
Great people to work with, very friendly and knowledgeable! I had the pleasure of working with Ricky and Keith on my first Audi purchase. Overall great experience and I highly recommend. I visited multiple dealerships in the Bay Area, none of which even gave me the time of day, glad I made my way to the north bay to shop at Audi Marin. Keep up the excellent customer service and you will have a very loyal customer here with me!
I traded in my Q3 for a Q5 and it was the best and easiest experience I had when purchasing a car. Ricky Quintana was my salesman and could not have been friendlier or knowledgeable about the vehicles. He wasn’t pushy. He listened to what I needed and delivered. The whole staff was very nice and cool and even played with my son a bit while we wrapped up the paperwork. It was a great experience.
Julio took great care of me. He is kind, efficient and knowledgeable - plus the dealership has a professional yet relaxed atmosphere. Thanks so much!
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