My parents recently purchased a car from them and neither one of them has regretted their decision. Thanks to everyone there my parents felt comfortable, the sales person Claudia even helped my dad since his english is not that good. I really do recommend coming here.
After getting rejected at various dealerships in the Dfw area Ms. Nevarez did a fantastic job at helping me get in a new car in one visit! A huge shoutout to the whole team at ottosource for the great customer service!
Frendlinest, professionalism, effectiveness. Willingness to listen and solve. Timely feedback and communication. Presentation and knowledge on a particular model. Patience and politeness,Ooverall representation of a dealership
I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again!
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
My salesman David was very informative he got back with me in answering all my questions also had a speedy return when it came to my financial institution request forms. Had a New oil change when I got the car my black 2014 BMW 640i Love the services ask for David nice knowledgeable young man
Daughter???s car needed to be repaired. It was a lemon so Gil gave us to Dayshawnwho was very good to work with. He was very helpful in helping my daughter get a car she liked and could afford with the help of Tony in finances
I bought my Mercedes August 23, 2017 from the owner, Mo, after I saw it advertised on the internet. I honestly feel he gave me a very fair price, non of this "back and forth hassle" with negotiating. Just this is the price, buy it or not. He came off the price some but added 2 rear tires so it was very fair for the both of us after my research on www.kbb.com.
I definitely recommend this dealership and the owner for being so prompt, efficient, and great with customer service. And he must have had 6 people to help. still made us feel #1.
Thanks to you Mo and your team!
I was amazed with the courtesy provided this dealership. I was expecting to get a ride home until they completed the repairs on my car. Kathy asked me if I wanted a loaner car? I responded how much per day is it. She replied it’s free! I nearly spit my coffee out when I heard this. I said thank you to her.
The problem with my car the check engine light comes on. I went to Autozone and the ran a test that revealed P0101. ITunes U videos showed this being an Mass Airfow Sensor as the cause of the problem. I had 29,300 miles on the car, thinking that it would cost me an arm and leg if I took the car to the dealership. I bought some MAS cleaner from autozone thinking I could fix this on my own. To make a long story short. I went ahead a took the car from the dealership. This was the Wednesday before Thanksgiving and Kathy said they would start the repair on Friday due to the holiday. On Friday around noon I received a call from Kathy and she told me I could pick the car up anytime before 7 PM.
At end of the conversation I had ask how was it going to cost me? I held my breath! All repairs were free! Yes Free!
I went to pickup my car and and came home a happy man.
Today is sad that more businesses doesn’t that type of service! I appreciate Nissan dealership in Lewisville their staff for making my day just a little bit better. If the scale was 100 I would them 100 stars for the courtesy, professionalism and desire to give quality service to the people who bought cars from them.
Kathy should a get raise for her excellent customer service and her professionalism. Rating. 100 stars!
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