December 3, 2018
I recently brought my Audi A4 into this dealership complaining about it constantly burning oil. Right away, my experience at Hoffman Audi in East Hartford was convenient and comfortable. The gentlemen in the drive through greeted me right away, bringing me to Rob, a service advisor. Rob was very professional, explaining that this issue is one that Audi is aware about. He explained the process, and offered me a shuttle ride to work. Rob kept me updated through the entire process. When I picked my car up, I had a few questions. Rob was happy to get Joel, the master technician, to explain things in more detail and make me feel at ease. Joel was beyond helpful. You can tell he truly is a master of his trade. This was a great experience and I would recommend to friends and family!