I have taken my 2012 VW Jetta here for service since I moved to Daphne, AL in 2013. From scheduling the appointment to getting the work completed, it is always easy. Dennis Healy, Brand Ambassador, is professional, courteous and on the money with the estimate of time to complete the service and the cost. They have never tried to up sell me any additional services. My car is always clean after the service. They also have kiosk work stations and a very clean, comfortable waiting area complete with complimentary beverages and popcorn. There is another VW dealer closer to me but it is worth the extra 15 minute drive for the outstanding customer service.
I came in to get a sound checked out and it turned out that there was a bolt lodged against my sway bar. After talking to the service rep, it turns out it may have been caused by previous work done at this dealership. He discounted the work done this trip, but it makes me wonder if he should have not charged me at all. My paperwork also said a car wash had been done. It had not been washed, but after 4 days of the car sitting there I wasnt going back.
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