The entire staff was extremely helpful and made great efforts to ensure my experience was top of the line. Everyone represented Audi well and made sure to enhance the feeling and luxury of not only the vehicle, but the brand. Everything from the presentation to my treatment was in a grand scale. I had filled out a credit application early in the morning before the shop was even opened and within minutes Johnny Azoulay, the sales manger, and Brian Sarabia contacted me. The entire staff knew I was on limited time and did everything possible to expedite my purchase and trade in; by the time I got to the dealership, everything was prepared. Jeremy Bullock was in front of the dealership waiting for me to greet me, which was a nice surprise. He and Johnny made sure I was well taken care of throughout my time waiting. Everyone treated me with open arms and communicated every detail. They met every expectation and went above and beyond, in my opinion. Pablo was very helpful and ensured I understood everything about my contract. Throughout my visit, every person that was working with me ensured I was confortable and checked if I needed anything whatsoever. They were cognizant of my time restraint so made sure to update me on where everythig was during the process. I was able to purchase the car I wanted within an hour on a really busy day. I would return for another future purchase hair because of these guys!!!
Always a good experience! Very punctual, very professional!
Comfortable and spacious sedan
by Affzal from Virginia Beach, VA
May 28, 2018
This car has spacious legroom and spacious trunk. Most important it has Quattro and the balancing is awesome. So far liking the drive. Gas wise it is giving good mileage where I thought it will drink more??
Mike made car buying easier than I ever expected. He was great at explaining all the features in the car. We love our car........ Thank you for everything! 👍
Best purchase and dealership imaginable.
by DutchOpie from Denver, Colorado
January 3, 2019
This car, dealership and total value and experience far exceeded any other level I thought possible. The car is more than I expected. It preforms like a symphony. This is truly a driving experience that dreams are made of.
Pete was very knowledgeable and professional, I will recommend his services and the dealership to all my friends and family. If you are in the market for an Audi go see Pete.
Most luxurious sedan I’ve owned!
by KittyKat from Fresno, LA
August 22, 2018
I have had more than one AUDI, but by far the A6 was one of the best cars I’ve ever owned. It’s sleek, fast, really luxurious inside. It had plenty of room in back seat, huge trunk. All around A+. I’d buy one again in a second.
He was pleasant to work with, and very attentive. Not only did he provide great service for our car purchase here, he also made an adjustment to our other car purchase from another dealership, which the other dealership didn't do. We highly recommend working with Pete.
Luxury and Comfortable
by Nasdas from Fullerton , CA
April 11, 2018
My wife has a new Honda Accord .
She saw the Audi and now I am driving the Accord. Truly a German engineering master piece.
This is our 5th STG vehicle purchase for my family over the last handful of years. We love the variety, quality and value of STG’s vehicles.
Smooth and Built to last
by Matthew from Md
May 12, 2018
The Audi A6 is one of the best vehicles I've ever driven. Quiet at highway speeds, powerful, AWD, and full of tech. Add to the short list if your looking to buy, it's one of the best in it's class, if not the best.
Thanks a lot for David Hernandez , he is really professional and I'd recommend him to my friends when buying or trading cars .
Also I'd like to thank Walid so much .
These guys are really great .
Thanks for all the STG team
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
A pleasure to drive. Excellent handling.
by Q from North Miami Beach
May 14, 2018
A four door luxury car that performs like a sports car. A pleasure to drive in the sports mode. Luxury cabin. All controls right at your finger tips
We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!
Great German engineering
May 2, 2018
Great performance and fast acceleration when needed
Lack of latest technology
Missing direct USB ports
Very fuel efficient
Firmer ride than my Lexus
very roomy and nice leather seats
by David von Oeyen, AIA Los Angeles Architect from Los Angeles, California
August 9, 2017
4.7 (119 reviews)
I have been buying and having serviced my Audis at Audi Downtown LA for the last 25 years. Valentine Rautescu has been my Service Representative all this time and has given me superior repair service. I trust his judgement and feel that he is always looking out for my best interest and has represented Downtown Audi in the most professional way. In a world of anonoymous computer buying where the dealer is just a number, Audi of Downtown LA stands out with superior professional service provided by their technical team and Service Representatives like Valentine Rautescu.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
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