Ricky gave us quality assistance to find our next car...AN SUV !!!!We are ready for our move to Montana, all seasons to go...especially the SNOW!!!!
We love you Ricky!!!! Thank you for making sure we will be safe when we drive.
With Warm Regards,
Christine & Jim
We came in to just test drive and drove away with a beautiful new Q5.
My wife usually decides what she wants then flees to let me work out the details, but Ricky Quintana our salesman was so friendly and easygoing that my wife never left. Ricky was very knowledgeable when it came to the vehicles features and answered all of our questions fully.
We received a complete tutorial on the vehicle systems the day of the purchase and then Ricky met with us again a few weeks later when we had more questions.
This is the second vehicle we have purchased from Audi Marin and both experiences were exceptional.
Bought a used 2015 Acura TLX at Barocci Motors. Excellent customer service. Vehicles are priced aggressively to minimize any anxiety over buying. Felt like they wanted to make sure I was happy in buying a car. Will definitely use them again when buying.
Great people to work with, very friendly and knowledgeable! I had the pleasure of working with Ricky and Keith on my first Audi purchase. Overall great experience and I highly recommend. I visited multiple dealerships in the Bay Area, none of which even gave me the time of day, glad I made my way to the north bay to shop at Audi Marin. Keep up the excellent customer service and you will have a very loyal customer here with me!
I traded in my Q3 for a Q5 and it was the best and easiest experience I had when purchasing a car. Ricky Quintana was my salesman and could not have been friendlier or knowledgeable about the vehicles. He wasn’t pushy. He listened to what I needed and delivered. The whole staff was very nice and cool and even played with my son a bit while we wrapped up the paperwork. It was a great experience.
I ordered an Audi Q7 remotely
The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract signed and the car shipped. The car mileage and Carfax report were as displayed online.
I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing
The manual included was for another model (TT)
Overall a good experience with a courteous and responsive team I'd recommend working with them
Poor communication.. took my business somewhere else
by Kenneth H Garnett from DealerRater.com
October 17, 2017
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
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