I had a 95,000 service done on my 2011 Audi A4. My service rep Jeff Stenberg was very friendly and accommodating. I'd like to work with him again in the future. The reason for the 4 out of 5 stars for the "overall" rating is that I feel service costs on Audis are just way too high. I love my Audi and Audis in general but the biggest reason I wouldn't purchase one again in the future is the cost to maintain. There's no "simple" oil change even. Everything seems to be in the hundreds if not thousands of dollars. The reason for the 3 out of 5 stars for the "facilities" rating is only because the facility is currently under construction. Once finished I'm sure it will be top-notch quality.
A job very well done. This was an unusual situation - where my steering rack was damaged 16 months before the self-diagnostics threw an alert. My Audi service advisor, Brandon Anderson, worked closely with the insurance adjuster to install a used rack from another vehicle. The insurance company handled their part very well. Brandon kept me informed (almost daily) and provided a loaner vehicle for a week, no charge. No worries, no cost; it doesn’t get any better than this! Brandon’s mild manner and very professional performance really impressed me - truly an exceptional experience!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.