Excellent Expirience, Highly Recommended!
December 3, 2018
I was in the market to lease a 2018 Audi SQ5 and started my search at the Audi dealer that I was most familiar with as I have used them to service my previous Audi vehicles for the past 8+ years (that dealer was not Audi St. Paul and we'll call them dealer A). I visited dealer A on 12/1/2017 and test drove a vehicle that was similar to what I was looking for, left dealer A with the understanding that the salesperson that was helping me would be following up with some pricing (based on vehicles that were on order and should be arriving soon) in the near future. Almost two weeks had passed and the only follow up I had received was a generic email from the GM of dealer A, I replied to that email and informed the GM that I hadn't heard back from the salesperson that had assisted me and to this day have still not received any follow-up from them. I have been happy with the service department at dealer A over the past 8 years but had never dealt with their sales department, based on the complete lack of follow up I decided not to pursue a purchase/lease from this dealer. Next stop was dealer B which is the newest Audi dealer in the area and not affiliated with dealer A or Audi St. Paul. I was in the area of dealer B on 12/16 and decided to stop by and see if the sales department there would be more responsive and helpful. I didn't have much time, but realized quickly that the sales approach at dealer B was not going to be a good fit (not transparent, presented a quote that they "weren't allowed to let anyone leave the building with" and the final straw was when they informed me that the offer they made was only valid if I made the purchase/lease that evening (it was very close to their closing time on a Saturday night). I was ready to rule out Audi (I have only driven Audi since 2008, two different vehicles (2006 A4 & 2011 S4) since 2008 and considered myself to be pretty loyal to their brand) and move on to my second choice for a new vehicle but decided to give the 3rd Audi dealer (Audi St. Paul) in the area a try. I wasn't very optimistic since Audi St. Paul is affiliated with dealer A, but figured it was worth a try and if it didn't work out I could say gave the brand a full three strikes before moving on. Andrew Hortsman was the sales person that assisted me at Audi St. Paul and was prompt and responsive throughout the process. The quote they provided was competitive and transparent, any details that were not disclosed were provided upon request. Michelle Rice was the finance manager that completed the transaction and she was sure to have all of the paperwork ready to go when I arrived which made the process very efficient. If you're in the Twin Cities area and looking for a a new Audi vehicle, save yourself some time and start with Audi St. Paul.