Service as promised, on time and complimentary shuttle. Friendly staff that takes time to get to know you and take care of your vehicle, and it is serviced and washed, ready when you are shuttled back to pick up your car!
Tyler and Chris have always been friendly, professional and accommodating whenever I have to come into the dealer. They are on time with appointments and estimating time needed, they explain what needs to be done, what was done, and if there are future needs for my VW. I went in recently for a quick recall fix and when I mentioned I had my snow tires in the trunk, they were able to take care of changing them out along with the recall fix in the time they originally quoted, plus washed it! They transported me to a shopping center so I could make best use of my wait time.
Came in to make an appointment. After checking my oil, I couldn't get the hood to latch. At that point, car was undriveable. Tyler came out from the service desk and after about 10 minutes, had fixed the problem right in the driveway. He then installed a new battery into my key. No charge. Then explained how the tire pressure sensors worked and how I could keep an eye on them in the future. I was there for maybe 20 minutes. He did all of this on Monday the week of Thanksgiving so I could use the car to get out of town to see relatives. Came in for my appt. the next week at 8:30am, and had the car back with numerous items fixed and a bill of health by noon. Great customer service!
Tyler Glatting and Chris Traux were very helpful in letting me come at the most convenient time for me (I live 45 minutes from the dealership). They worked on my car immediately and kept me informed of the progress. The best thing was that they fixed the problem. I am so appreciative !
The entire Audi Glenwood experience has exceeded expectations. From Alex in Sales, Mike in Finance, and Chris and team in Service - all have gone above and beyond to make our Audi experience top notch. We have owned our Q7 for 2 years and could not be happier!
Tyler and the service team we???re great. I???m a very satisfied customer. I was provided a loaner car and the turnaround time was great. My car was washed when I return. This particular team at elk Mountain motors is top-notch. Thanks to the whole team. Harley
With snow storms quickly approaching and the tires on my car ready for replacement, I was grateful to Tyler for making every effort to schedule my vehicle for its winter tire change. A storm blew in shortly after the service call and I was prepared for the conditions!
I had the airbag warranty taken care of at Audi of Glenwood Springs, Laura was very helpful with the process and keeping me informed on the progress of the car.
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