Excellent commitment to doing the job right
December 3, 2018
Very pleased with PaloAlto AUDI service. I discovered a small leak from transmission area. I was given an immediate appointment,and Service Rep Addib signed me in quickly and gave me a loaner car (all in about 10-15 minutes!). He texted me with progress reports, and when I later needed to retrieve some stuff from my car he showed me what the service guys were doing. Apparently a bad seal. Transmission was removed and replaced(original one sent to Germany for analysis). Everything good now! I appreciated the service, the loaner car, the respect , the communication, and the commitment to excellence. Thank you.