I ordered an Audi Q7 remotely
The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract signed and the car shipped. The car mileage and Carfax report were as displayed online.
I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing
The manual included was for another model (TT)
Overall a good experience with a courteous and responsive team I'd recommend working with them
Poor communication.. took my business somewhere else
by Kenneth H Garnett from DealerRater.com
October 17, 2017
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
Was making a private sale of our 2015.5 XC60. They allowed me to book a full inspection with very little notice, and did a professional job on the work. They even provided their observations on the prospective buyer.
Last Saturday I leased a Cx5 from Royal Motors and had an excellent experience. My sales person was Sierra who I was fortunate enough to meet for the first time the previous week. Sierra was patient, professional, knowledgeable, and in the end delivered on everything she promised. I absolutely love my new Mazda CX-5! With Royal Auto’s pricing and Sierra’s trustworthy service, there is no reason to shop anywhere else! Thank you Sierra and Royal Automotive Group!
This was a very pleasant experience. Matt Davis and his sales and finance managers did a great job. They stayed very late on a Friday night to accomodate us. I will come back whenever I need another car.
Matt took very good care of us. We are a Mazda family and this car buying experience is one of the smoothest that we have ever had. I highly recommend this dealership. The management, sales team and finance department are top notch.
The staff were all very helpful. I was planning on just staying there while they worked on my car, however they couldn't guarantee the time it would be complete so they offered for me to take a Lyft to my office and provided a link to use on the return. I had left something in my car that I needed and they were quick to retrieve it for me. I had bought a cell phone holder that needed installation on my dash vents and they were very helpful helping me to install it.
Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
I never thought I would get an audi because I used to heard a lot of concerns about euro auto qualities. I almost got a TLX, just because I was not sure about the leasing deal yet, I was about to come back to Acura next day with some study. However, somehow we stopped at Audi to give a first ever try on Audi A4, yes, that was the fun time started. Anyway, we ended up at Audi Fremont for the color/configuration we were looking for. We were so lucky that Dante got us first. He shared many knowledge and experiences with us to help us to make decision. Unlike other sale folks, Dante did never show any hint to rush the deal to his customer. Even better, he gave us a good deal already when we were ready for the quote to begin with. It seems Dante just enjoy his work more than selling stuff. At the time I drop my A4 off, we become friends. I strongly recommend Audi Fremont if you are looking for an audi product, and you shall go to Mr. Dante Kanki whom you can trust for sure.
My experience with Audi Fremont was the best car buying experience I???ve ever had. The sales team was the most knowledgeable, professional and helpful among all the dealerships and different makes that I visited in my search, by far. We quickly and cordially arrived at a fair price.
Excellent Service, Friendly and Professional Very good at giving us all our options and made signing paperwork fun and explain everything to us. I will definitely return to this dealership. Our sales guy Puru is top notch!!! He was a delight to work with.
I'm 72 years old and my first purchase was at 18. This was by far the best purchasing experience I've had at a dealership. Wonderful, friendly, knowledgeable staff that made the buying experience pleasurable. Thank you Audi Fremont!
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
Ricky gave us quality assistance to find our next car...AN SUV !!!!We are ready for our move to Montana, all seasons to go...especially the SNOW!!!!
We love you Ricky!!!! Thank you for making sure we will be safe when we drive.
With Warm Regards,
Christine & Jim
We came in to just test drive and drove away with a beautiful new Q5.
My wife usually decides what she wants then flees to let me work out the details, but Ricky Quintana our salesman was so friendly and easygoing that my wife never left. Ricky was very knowledgeable when it came to the vehicles features and answered all of our questions fully.
We received a complete tutorial on the vehicle systems the day of the purchase and then Ricky met with us again a few weeks later when we had more questions.
This is the second vehicle we have purchased from Audi Marin and both experiences were exceptional.
Great experience with deciding on the right car and purchasing method for my situation. Lots of description of the vehicles in stock. Excellent service overall.
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