I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois Kelly who informed me that the vehicle I was inquiring about was still in stock and I scheduled a time to view and test drive it. Dubois delivered platinum standard customer service! He was very welcoming to me and my Husband, he was knowledgeable of the vehicle and was very transparent of the purchase process and owning a luxury car. My new car had slight bumper damage prior to purchase and Audi fixed it the following week. It looked like it was never damaged! Jess Wildasin was excellent and was very accommodating. My only issue with the service experience was that if I was in there on a we owe then I should not have to spend my money to fill up a loner vehicle. With regard to the finance process, Cedric over promised and under delivered. The expectations of obtaining better financing terms were not transparent when financing was finalized. He then outsourced another manager for me to sign the sales agreement and skimmed the terms. I believe the other manager assumed that Cedric went over everything in depth prior to final signatures (which was not his fault he was great too by the way). The reason for the outsourcing was because he took another customer in the middle of my transaction. Mind you we were there at 2:30pm and did not leave until 7-7:30pm. Several days later I had some uneasiness with the finance portion and contacted Cedric. Thank goodness his Supervisor Will Nelson was available to bring clarity and transparency as Cedric continued to "double talk" me regarding the extended warranty that I purchased. After speaking with Mr. Nelson I was satisfied with the conversation. After Mr. Nelson assigned duties BACK to Cedric to complete, the updated warranty was not correct. He then updated the agreement and outsourced the task again to other people to ensure I signed it when I brought my car to be serviced. When it wasn't signed instead of inquiring with the people who he outsourced it to, he calls ME to ask me why didn't I find the person who has my paperwork to sign it! Why would it be my responsibility to ensure this was taken care of? As I type I still do not have an updated extended warranty agreement. So in conclusion, I enjoyed my Audi experience minus the finance process with Cedric.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant ever. We walked away satisfied with the value of my trade in and the purchase price of our vehicle. Highly recommend!
Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler
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