I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car most definitely ahead of the others with this technology. Thanks
by NYCKaizen from Nutley, NJ
December 9, 2018
My review is definitely from a recent owner perspective but I am very happy. I am a car enthusiast and have owned many German luxury autos but this is my first Audi. Based on features, price, and reviews on dependability this seems to be the best sports utility for the money. The only improvement I would wish for is a slight increase in cargo capacity.
Super Fast responses to all my questions with details. Great commutations. Overall a 5+ star rating. Personal I contacted via -email, Rheizelle Alghaben, Ziko Ghaben where very quick on responding, and also should be include in their listing under "Select up to 10 employees you worked with:"
I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
If only it was easier to get into
by stinky from SWANSEA, SC
October 12, 2018
I love the performance, the styling, the interior. The only thing with this model is it is hard to get into the drivers seat without bumping your head. I think they realize this with the newer models. Otherwise I am very happy with this car. I am not even 6' by the way, but I am 67 and I don't like having to bend my neck down to enter.
Even though i did not purchase a car here! But we had a great experience. Sales personal were professional and not pushy at all. You can test drive with confidence. The selection of cars are top of the line. We test drove a 2012 audi 2.0T premium plus AWD and it had low miles , luxury and speed. I recommend the dealer to everyone that love a touch of class.
First time Audi owner
by South Florida Q5 from Hallandale Beach, FL
December 25, 2018
Really love the practicality of this vehicle and comfort. Not sure about the perceived luxury as it feels more like a Lexus than a Mercedes. Still more needs to be done for luxury appeal.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by VISSI NYC RESALES from NEW YORK
December 30, 2018
i own this car now for 3 months ,it drives great looks great , gets up to 30 mpg also it goes pretty fast ,at this moment has aroung 100900
does not have any check engine light on and no problems what so ever
i recomand this to anyone that is interested
I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Roomy SUV that feels heavy on the road
by Bill K from Muskego, WI
December 16, 2018
I knew I want an Audi because of my previous Audi experience. You can’t beat their Quattro system! This Q5 had the upgraded B&O sound system, I felt like a kid again. Just last week, I would have ended up in an ER or dead if I were still driving my old car; Lexus IS300. The Q5 has better brakes, put me higher up in my seat which helped me react sooner, and those big brakes did a great job stopping me! I sure was glad I was in this Q5! Love this SUV (SAV)
I’ve recently purchased a 2018 Chevrolet Camaro from this dealership and the car came as it said by them and on the website..... clean car .... I love the car, and it’s a joy for me to drive it everyday and see it out on the driveway when I wake up. By far one of the best experience I’ve had purchasing the car and the process of purchasing it was quick! Best dealership that I know of and I will go to them for future vehicles. Thank you Alex and the Driven Auto Team!
Most reliable car I've ever drove. Looks great.
by Mrs.shah from Alexander City
October 30, 2018
Love everything about it.. sound system is great. Does great on mileage. Runs smooth. Seat warmers...mp3 player or I pod set up. I especially love how my GPS will reroute me if there's too much traffic. I almost forgot to mention it has wifi set up. Wonderful car all around. I highly recommend this car!!!
Thanks Kat and Robert for your help during the purchase of my new car. Spending a lot of money is very stressful, but I feel good about how everything went and that I learned more about the intricate process, which helped me to understand why it takes time.
We will always buy from Jidd. We have now bought 2 vehicles from Jidd and we won't go anywhere else in the future. They are friendly, helpful, good prices - great experience! Go to Bashar - he helped put us in our first Benz last night!!!
My salesman, Brian, was extremely helpful, knowledgeable, and courtious. He understood our needs. This is the third vehicle I have bought from him and will do it again, and would refer him to my friends and relatives. The dealership is also impressive.
It was very good experience, Salesmen Igor helped me in a very professional maner. I truly can say this was great car buying experience.. Jessica in costumer service did great job, I felt like in my own house . Thank you JIDD family..
Probably one of the nicest facilities I???ve ever been to when being called a ??? car dealership???. I felt like I was in an upscale hotel when first walking in. Not to mention I???m from New York and I was picked up by the salesman I was communicating with at the airport (huge plus) The service there is also excellent. I was greeted immeadiately and took care of like a buyer should be. My salesman Jeff was by far the coolest/nicest car salesman I???ve ever dealt with and I???ve bought many cars in my lifetime. He was super helpful and informative through text/phone and in person. I would recommend him and this dealership to anyone who is looking to buy a car that is clean, well maintained and not looking to get hassled and treated like a nobody like other dealerships typically do. Overall an excellent experience and I would give 10 stars if I could. Bravo!
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