George was very helpful in my decision to buy this car, but sometimes follow through with promises were lacking. Still after a week my trade has not been paid for and the car I bought is still being advertised. They assured me there is no problem but I never saw the completion of the sale go so slow. More communication would be nice.
Eddie is definitely the person to go see. I called and inquired about what vehicle I was looking for and that same day and he delivered. The process was quick and painless. I bought a 2015 BMW X5. The vehicle is super nice and on point. Great customer service skills, great dealership. Definitely a nice place to purchase a luxury vehicle. Highly recommend.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
As they promised repairs would be made to a pre-owned vehicle I purchased from them and the repairs were not completed 100% on the promised delivery date. Just felt a bit of "say anything to get the sale" was used...
Simply put the best experience I have ever had purchasing a car. Personally I have never owned anything but a Ford and after working with William Andrews and Eric Hogue to purchase 5 trucks for work I made up my mind that they would get my personal vehicles as well. They both are genuine, sincere, honest and always follow up. Really I could not imagine a better experience purchasing a car. You all will now get my business when my wife needs a new SUV and once my boys start coming of age.
I would especially like to point out Eric's professionalism. In my business I can be very tough on vendors and he was awesome and never wavered in being polite and professional. As for my personal purchase he exceeded my expectations again. I told him I didn't have time to come in and spend a lot of time. He took everything I sent him about what I wanted and found exactly that truck and created an even better version.
At delivery time William was a first class customer service experience and that comes from someone who was trained in hospitality by Ritz Carlton.
I look forward to many years of vehicle purchases.
Victoria was very nice! We drove 4 hours to test drive our car and she stayed after and waited for us to get there. Then showed us all the features on the car and allowed us to test drive. The vehicle was nice and very clean.
Amazing experience! I purchased my first car this past weekend and they were more than helpful and accomodating. Everyone involved provided top of the line customer service and treated me in such a respectable manner. As a first time car buyer, I was reluctant and unsure about the process, but the salesman and finance manager went above and beyond to make this a great experience for me. I feel confident they were doing best by me - making sure i got low interest rates, the best deals, etc. They went the extra mile for me and it does not go unnoticed and under appreciated! If you are going to Audi Atlanta i recommend asking for Adam for sales and Lee for finance.
Travis Foster is the man. There was a lot of negativity dealing with the sale of my CLS 550 but he stepped up to the plate and hit an home run. If it wasn't for his professionalism I would never have purchased the vehicle. Make sure you ask for Travis👍🏼
What I really liked about Audi Gwinnett is the team dynamic. I was greeted right as I came in by a kind receptionist and then Slim helped me get started finding Shawn for my reservation and they were the ONLY dealership in my month of car shopping to offer to go on the test drive with me! I can tell you right now that if Shawn hadn't ridden along with me to answer all of my insane amount of questions I probably would have gone home to think it over and thrown it in the stack of other cars I test drove and couldn't make up my mind on. They had a great and affordable bumper to bumper extended coverage plan (which is really important to me with used cars). Tracey made the boring paperwork part fun. I knew I was going to get along with that guy the moment I layed eyes on his fake spilled coffee accident gag he had on his desk. I gladly give this team a five star review! Y'all rock!
I would highly recommend this location ,their website was exaclty what they displayed.The management team was very professional. I did not purchase a car ,but will return.
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